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316 $
4-Sterne Superior Erlebnishotel Bell Rock, Europa-Park Freizeitpark & Erlebnis-Resort
🌍 Germany, Rust, Peter-Thumb-Straße 6
● Center: 1.1 km
🧭 Coordinates 284 EUR
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Rooms and prices
2 guests
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Other
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Agoda
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Standard room
Wireless internet, air conditioning and private bathroom
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Standard Single room
Private bathroom
Beds:
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Standard Double room
Private bathroom
Beds:
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Comfort room
Private bathroom
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Agoda
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Deluxe room
Private bathroom
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Junior Suite
Private bathroom
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Suite
Private bathroom
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Penthouse Suite
Private bathroom
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Description
Mini-hotel opened in 2012. In this mini-hotel 225 rooms, 4 floors.
Policies and conditions
- Pets are allowed on request. Charges may be applicable.
- Children of any age are allowed.
Children up to and including 3 years old stay for € 6 per person per night when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children up to and including 3 years old stay for € 15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - WiFi is available in all areas and is free of charge.
- Free private parking is possible on site (reservation is not needed).
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, No prepayment
- Check in time: 15:30. Check out time: 11:00.
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Services and facilities
General
- ATM
- Shopping on site
- 24-hour reception
- Elevator/lift
- Smoking areas
- Ticket assistance
- Gift shop
- Garden
- Terrace
- Express check-out
- Electric car charging
Services and amenities
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
Meals
- Coffee/tea for guests
- Breakfast
- Vending machine
Internet
- Free Wi-Fi
Transfer
- Airport transportation
Languages Spoken
- Multi-language staff
Tourist services
- Tour assistance
Recreation
- Hiking
- Sun Deck
Parking
- Free parking
Business
- Business center
- Event facilities
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
Beauty and wellness
- Steam room
- Sauna
- Spa
Kids
- Playroom
- Babysitting and childcare
Pets
- Pets allowed
Health and Safety Measures
- Personal protection equipment for staff
- Extra decontamination measures
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Google panorama
Video: 4-Sterne Superior Erlebnishotel "Bell Rock" - Europa Park, Rust
Map
Reviews
20.07.2024
No coffee or tea in the rooms (I didn’t even know it was possible to have a four stars rating without that). You can ask for a kettle but there won’t be any complimentary coffee / tea with it. You’re expected to buy that at their bar downstairs.
At breakfast and for the dining buffet, you’re placed seemingly at random, there is no possibility to choose your table, even in advance on the website there is no option for that. So if they give you a table near screaming children, well too bad for you…
They don’t have the concept of water jugs : at breakfast you have to go fill your tiny glass. At the dining buffet there is no tap water option, just their overpriced bottled water.
At breakfast and for the dining buffet, you’re placed seemingly at random, there is no possibility to choose your table, even in advance on the website there is no option for that. So if they give you a table near screaming children, well too bad for you…
They don’t have the concept of water jugs : at breakfast you have to go fill your tiny glass. At the dining buffet there is no tap water option, just their overpriced bottled water.
14.05.2024
Great hotel for a wonderful getaway with my wife for our 25th anniversary. The George Washington tower suite in the lighthouse was amazing, the regular rooms are still good but can’t really compete. Staff was extremely friendly and helpful. Our highlight was the visit at ammolite, the 2-star restaurant in the lighthouse, where we could also have breakfast in the mornings. The hotel bar has great drinks – good selection of whiskeys.
21.04.2024
We’re a family with three children (10, 12 and 14). We had a shocking and unpleasant experience when we arrived to check-in at the hotel.
The receptionist at the hotel was extremely unfriendly and unprofessional.
When we checked-in, the receptionist asked me how old my children were. I informed her their ages, which also corresponded to their dates of birth detailed in our on-line reservation.
Then abruptly, she pointed at the kids’ dates of birth detailed in a print-out copy of the on-line booking and started to lecture me and go on a rant about how children 12 and over need to pay adult price.
My husband, children and I were shocked by her outburst and didn’t understand what triggered her behavior or what the issue was. I calmed informed her it’s all good from our side, the dates of birth in her records are all correct and the hotel is welcome to charge us accordingly. She made us feel like we were trying to cheat the system by not being truthful about the age of our children. I could understand her rudeness and behavior if this were indeed the case, but this was clearly not the case. We had no idea what triggered her to talk down at us.
When I kindly informed her that her tone and behavior made us feel uncomfortable, she went on to say that she has been working at the hotel for over 30 years and we’re the issue, not her. In summary, my family and I were shocked and disappointed by the poor level of customer service at check-in.
Having said this, I also need to highlight that the rest of the hotel staff were helpful, friendly and professional. I sincerely hope that no other hotel guests ever have to be subjected to the experience we had at check-in.
The receptionist at the hotel was extremely unfriendly and unprofessional.
When we checked-in, the receptionist asked me how old my children were. I informed her their ages, which also corresponded to their dates of birth detailed in our on-line reservation.
Then abruptly, she pointed at the kids’ dates of birth detailed in a print-out copy of the on-line booking and started to lecture me and go on a rant about how children 12 and over need to pay adult price.
My husband, children and I were shocked by her outburst and didn’t understand what triggered her behavior or what the issue was. I calmed informed her it’s all good from our side, the dates of birth in her records are all correct and the hotel is welcome to charge us accordingly. She made us feel like we were trying to cheat the system by not being truthful about the age of our children. I could understand her rudeness and behavior if this were indeed the case, but this was clearly not the case. We had no idea what triggered her to talk down at us.
When I kindly informed her that her tone and behavior made us feel uncomfortable, she went on to say that she has been working at the hotel for over 30 years and we’re the issue, not her. In summary, my family and I were shocked and disappointed by the poor level of customer service at check-in.
Having said this, I also need to highlight that the rest of the hotel staff were helpful, friendly and professional. I sincerely hope that no other hotel guests ever have to be subjected to the experience we had at check-in.
14.04.2024
Only tried the restaurant, not the hotel.
23 EUR for one hamburger slightly better than what Burger King has to offer. For 23 EUR you buy: a ticket to Freiburg, a real burger in an Irish Pub, and a beer (0,5 L not the 0,4 L they serve in Bell Rock).
I guess, if you are in Rust with nowhere else to go, sure, go there. Otherwise, it's not worth it.
23 EUR for one hamburger slightly better than what Burger King has to offer. For 23 EUR you buy: a ticket to Freiburg, a real burger in an Irish Pub, and a beer (0,5 L not the 0,4 L they serve in Bell Rock).
I guess, if you are in Rust with nowhere else to go, sure, go there. Otherwise, it's not worth it.
03.02.2024
I look forward to three days at bellrock every year. Very good food, relaxing and of course lots of fun in the park. The gym is also great.
11.10.2023
Pro: friendly staff, nice atmosphere, clean room, relaxing pool and sauna (18 years+, access to sauna in the side building through first upper floor). The buffet was tasty.
Con: encouraging background music in all public areas. 10 minutes walk to the park, so start early, when you want to enjoy early access.
Con: encouraging background music in all public areas. 10 minutes walk to the park, so start early, when you want to enjoy early access.
09.09.2023
Travelled here with family in September 2023. This hotel is absolutely fabulous. It is walking distance from Europa Park. There is a free shuttle to Rulantica. Stayed in the Africa Suite and it was very nicely themed. Had two bedrooms; one with bunk beds for the kids. Lots of small touches like small packets of candy being left for the kids by the housekeepers. The rooms are really nicely furnished with a huge bath and lovely shower. The staff at this hotel are fabulous and go out of their way to help you. The check-in process was smooth. The buffet breakfast is also lovely and plenty of options. Really pleased with my stay here and would definitely stay again.
06.11.2021
Excellent food and the ambience is beyond beautiful. I loved this place! Staff is polite and very helpful
24.08.2021
Amazing hotel: clean rooms, great and kind people, great service. I would definitely recommend staying here!
11.07.2021
Beds were very comfy, especially after a long day at the park! Very nice and clean...would definitely stay again!!
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Frequently asked questions about 4-Sterne Superior Erlebnishotel Bell Rock, Europa-Park Freizeitpark & Erlebnis-Resort
How much does it cost to stay at 4-Sterne Superior Erlebnishotel Bell Rock, Europa-Park Freizeitpark & Erlebnis-Resort?
The cost of living in 4-Sterne Superior Erlebnishotel Bell Rock, Europa-Park Freizeitpark & Erlebnis-Resort depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the 4-Sterne Superior Erlebnishotel Bell Rock, Europa-Park Freizeitpark & Erlebnis-Resort?
You can book Other, Standard room, Standard Single room, Standard Double room, Comfort room, Deluxe room, Junior Suite, Suite, Penthouse Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at 4-Sterne Superior Erlebnishotel Bell Rock, Europa-Park Freizeitpark & Erlebnis-Resort?
Check-in at 4-Sterne Superior Erlebnishotel Bell Rock, Europa-Park Freizeitpark & Erlebnis-Resort is possible from 15:30, check-out is until 11:00.
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