Aloft Stuttgart

I recently stayed at Aloft Stuttgart, and while there were positives, some experiences left me disappointed.

Location:
The hotel’s location is excellent, situated next to the Milaneo shopping center and with easy access to public transport, making it a convenient base for exploring Stuttgart.

Rooms:
The rooms are functional, clean, and well-designed. The bed was comfortable, and the space was efficiently utilized, creating a pleasant and relaxing environment.

Breakfast:
Breakfast is simple but good, offering fresh and tasty options to start the day. However, the selection could be more diverse to cater to different preferences.

Service:
Here’s where the experience fell short. Despite usually booking directly with the hotel to avoid third-party fees and being a loyal customer who brings 30–50 guests annually, my prior conversation about a cancellation was not recalled. Instead, I was told I must pay the cost, which was frustrating. Given my long-standing relationship with the hotel, I expected more recognition and flexibility in handling the situation.

Overall:
Aloft Stuttgart has a great location, modern rooms, and decent breakfast offerings, but the lack of customer recognition and service flexibility was disappointing. I hope the management improves their approach to loyal customers, as this hotel has the potential to provide a much better experience.