B&B Hotel-Bad Cannstatt

Beyond giving a code as a keycard for the room, just turn the whole check in procedure online and contactless, as your personel is at least incompetent and totally inapproptiate for a receptionist and front line job, destroying the experience of the guests before even they enter the room. Just checked in, we were standing in front of the older receptionist and she did not even care to look at us. The younger lady was more polite and invited us to check in. We asked to buy bottle of water and the older lady suddenly noticed our presence and started insisting for payment thrice, like we were thieves or anything. We asked for her name but both of them denied to provide it, like we are not able to point out the incident. Needless to add that I had also requested for the free member water upon reservation, but it was never offered to us.. I trully wonder how this lady got the job in the first place, total disaster for business.
Update to the response: the parking was a whole different thing, as even if we did try to make a reservation, it would still be fully booked, since we booked last minute and we were not about to find a spot. We may understand that for an over 100 room hotel, ten-ish spots would by no means sufice and we were afterall ok. However, an effortless response like: "search a spot aside the road", and no further info, it is certaibly not proper for hospitality. We DID pay for the water and we DID NOT receive a receipt and on the top of that, we got the response: we CANNOT print a receipt, as we are green, but it magically got printed when we insisted on the matter. It is just ridiculous that you have to discuss about getting receipt for a purchase. It was not even emailed to us. Your receptionist did not even blink an eye on us, let alone speak to us, when we were waiting for check in, but suddenly was aware of our presence, insisting to pay befire even completing c/i. THAT WAS MY ISSUE and that I tried to explain here. It is hospitality 101 to greet your guests, frustration is not an excuse. Otherwise, you would not speak to many people, just because they are frustrated. It is also hospitality basics not to frustrate your guests and provide solutions, in the first place. Your response however to the review, explains further your policy of operation and service, so not surprised at all.. It is not just another viewpoint, it was just a waste of time to inform regarding the incident, afterall.. I am just updating the review, so not to let things distorted.