Holiday Inn, an IHG Hotel

If I can give absolutely no star, I would.
First of all, I have informed the staff that I am allergic to smoke the moment I noticed they had assigned me smoking room. The staff said she will check and revert.
By the time I returned to hotel after dinner, the staff did not get back so I checked with another by the name of Leon.
Leon came to my room. He questioned my integrity by doubting the fact that I had raised this concern at the time of check in and refused to change a new non smoking room for me just because I have used a towel. It was already late around 11pm, of course I would have used something because matter of fact is that I had asked and was waiting for the staff to revert. I have rights as a customer to use/utilise the room because I’ve paid for it.

Leon basically told me to suck it up. He even demanded for a letter from doctor because again, questioning the truth in what I said. . .
Ridiculously leaving me speechless and asked me to endure the smell because he doesn’t have anyone to clean the room that I was in.

And then not the end of night despite Leon not being helpful. Fire alarm went off because of some idiot trying to remove it.
All of us had to evacuate the building and I got locked inside my room because the chain got stucked and it just won’t work…

This hotel is a joke. Do not stay!