Ostseehotel Warnemünde in Warnemunde

The hotel has a very nice location. The rooms themselves are okay, but could use an update. I wouldn't add breakfast anymore, there's not much choice and the coffee is a disaster. Then it's better to go to the bakery. However, the front desk staff annoyed me the most. Very rude and rude...

Price/performance is not right. The location (central/near the beach) is great. But that’s about it. I booked through a reduced offer from a platform. At the full price (4 star level), we would have been very annoyed. We often come to Warnemünde and are actually used to different things. The breakfast is “grotty” bad. Juices were not refilled. Spices such as pepper/salt are only available in bags, as are the sweeteners for coffee (you actually only get them from a bistro). The selection is very manageable. It was only refilled upon request. There are tables available that are much too small and require a cuddle with the person sitting next to you. The parking ticket is paid for 24 hours, but from check-in at 3:00 p.m. to the desired check-out at 11:00 a.m. it is only 20 hours. There is an uncompromising insistence on returning the card and driving out the car on time. There is no loading/unloading zone. It is better to take a card directly in the parking garage. We had now booked a weekend in February. The hotel was not fully occupied. But we still only got a small room with a view of a house wall. There was a slight smell of drains coming from the bathroom that accompanied us the entire night. The fittings were not clean and, like the bathroom furniture, were past their prime. There were no hooks for towels in the bathroom. There were no toothbrush cups, no cups or various glasses for drinks, let alone a simple bottle opener. The reception is not staffed 24/7. The room temperature felt like a sauna and couldn't be regulated. The breakfast staff was very unfriendly and mostly busy with themselves. We were there with the dog, but had the impression that they weren't very welcome there. It had been snowing and the path to the hotel entrance was very slippery and only accessible via steps and a side entrance. Unfortunately, no thought was given to spreading. Payment via cell phone was not possible because the device only accepts cards (preferably only EC). So not very contemporary. Conclusion: “OK” for one night at a reduced price. But for a longer stay I would rather book another location.

Go to the Neptun. This place is horrible.
The hotel provided instructions for late arrival (if after 10:00 pm). I arrived at 9:05pm and the hotel was locked up and the late arrive instructions were useless (no code box as described), they would not answer my calls. I could not enter and it and was below freezing. I had to find another hotel with rooms open by foot. The next day the hotel manager would not accept responsibility and said the hotel registration closes at 8:30 - despite the letter I received the previous day clearly indicating 10:00. She would not offer a refund for my prepaid booking - despite it costing me $$$ to sleep elsewhere. If you are looking to book here - DON"T go to the Neptun - it is wonderful. RUN RUN AWAY from these unreasonable and dishonest hosts.