Matum Hotel & Casino in Santiago

A Solid 3-Star Hotel with Excellent Staff, But Some Major Drawbacks

We recently stayed at this hotel and would rate it as a good three-star property. The highlight of our experience was definitely the staff — incredibly caring, attentive, and always eager to assist. Their warmth and professionalism made a real difference during our stay.

That said, there were a few significant downsides:

Lighting: The rooms are extremely dark, with minimal natural or artificial light, which made the space feel gloomy and impractical.

Breakfast: Unfortunately, the breakfast was completely inedible. After the first day, we gave up and ended up ordering McDonald's every morning instead.

Noise: The hotel has a nightclub on site, which makes it very noisy at night. The music from the club and the sound of guests walking and talking in the hallways continued well into the early hours.

In summary, the hotel could be a decent choice if you're not sensitive to noise and don’t mind sourcing your own breakfast — but it’s really the staff who elevate the experience.

Historic landmark, a bit worn down
The hotel is all right. Breakfast only available from 7.30 am, not ideal for a work trip.

The ****** is not operating and looks like something out of a 70s horror movie. But the Chinese restaurant next door is great and good value.

Not much to do around the area and there are rumors of it being in a not so good area of Santiago. I would challenge that claim since I walled all over the place even at dark without feeling any kind of threat. There is a very excellent Chinese restaurant next door which I highly recommend. As a Dominican raised abroad I chose this hotel for its historical value. As a tourist you'll be charmed by the decor and the charming staff. My breakfast was cold two days in a row and the stay was over priced.