Hotel Best Front Maritim

When my wife and I were on our honeymoon in August we booked the sea view room but the service we received from Alberto was unacceptable. He accused my wife of not speaking Spanish correctly when she is a Cuban American and when we attempted to eat breakfast we were told that we needed a reservation. Most hotels charge incidentals to the room so we asked the host to charge the breakfast to the room because we paid for the most expensive room, we can definitely afford breakfast. The host still refused and then told us to speak to the manager. The manager refused to charge it to the room and questioned if we had been staying in the room the entire stay. We had. It was only one night. I was completely taken aback when they also wouldn’t let us check out towels to go to the beach. Why you ask? Because we didn’t have a towel deposit ticket. So normal customer service is to help the customer get set up and actually take the blame and get us fixed but the hotel took an adversarial tone with us, I think because we are Americans. Alberto refused to cooperate and made disparaging remarks towards my wife about her Spanish speaking and questioning our stay and acting like they couldn’t help us. I was extremely upset with Alberto and will be telling everyone I know to never go to Hotel maritim in Barcelona. It’s not worth being treated poorly for the meager breakfast and having to provide “papers” just to borrow a towel. Alberto I hope you learn how to treat hotel guests because apparently you didn’t that day.

Expectations vs. Reality: A Three-Star Experience in a Four-Star Hotel

For future guests: the pros and cons

Pros:

Location — This is the hotel’s main trump card. Just a 3-minute walk to the beach, and you’re already feeling the sand beneath your feet. The quiet neighborhood is a gem for those who appreciate peace. Not a sound from passing cars, just tranquility.

Amenities. The room came with a small safe for storing valuables — it’s nice when such details are considered. And the two bottles of water upon arrival? A thoughtful gesture, but sadly, that was the only sign of care throughout the stay.

Price. The room rate didn’t break the bank, if you don’t count the unexpected tax that wasn’t mentioned upfront. This unpleasant surprise slightly tarnished the experience.

Cons:

Room size. When booking a double room, I naturally expected space and comfort. What did I get? A tiny 12-square-meter room and a 190x140 cm bed for two. We slept like two yoga practitioners, trying not to bump into each other.

Interior design. The designer must have been in a creative mood, otherwise, how else can you explain the TV being angled towards the desk instead of the bed? One chair and a tiny table hardly make for a cozy tea or dinner in the room. The bathroom had its own "adventures": opening the door required some force, or you risked breaking a nail.

Breakfast. If you enjoy variety, you won’t find it here. By the third day, I was already thinking about skipping breakfast. Every morning it’s the same thing — it quickly becomes monotonous.

Housekeeping. Housekeeping seemed to consist only of towel replacement and bed-making. The tea that ran out on the second day was never replenished.

These minor issues aren’t critical on their own, but together they create an overall impression that, unfortunately, leaves much to be desired.

For the hotel staff
Your hotel has potential, but details matter. Attention to detail is the key to success in the hospitality industry. Each overlooked aspect may seem insignificant, but they add up and ultimately leave guests disappointed. I hope you take my comments into consideration and improve your service. If perfection is your goal, there’s still a long way to go.