Bellavista Hotel & Spa

Do you like to have an unknown double booking with double the cost? Than this is the hotel for you!
The moment I received the payment request, I paid it as always immetiately. I authorised it with my creditcard and I got the comformation of my payment.
However! Once we checked in, the desk lady told me I had made a double booking. I told her I didn't and that there must be a mistake, but instead of helping me she started laughing. Wow, what a service.
They couldn't help me at the desk, so I called the next day. They told me I did make two valid bookings and that there was nothing they could do for me.

This hotel stole €430,92 from me. They deny to own up to the fact that they made a mistake. They took money without given permission.

Please keep this in consideration wjen planning to stay here.

Update: What a disgusting reply"You wouldn't have realised if we hadn't told you". That is the whole point, right? Not sending me the other email?
And yes, you are to blame for everything, because you refuse to pay me back. And you kept the rooms free? I never checked in the second room, and you know that.
I still expect my money to come back as fast as possible. Thank you.

Update: Sad to see you changed your comment, AI did a good job responding. I will not change my review, as I never received a second booking confirmation after the 'apparent' second payment. Yes, the staff was nice throughout the staying, but that doesn't change the fact that you made a double booking for me and made me pay without permission. In the documents you see the only email I received.
I will delete my review when I receive my money back. Thank you.

The service was nice. Fortunately, we had the hotel to sleep for 1 night. It's more for German rowdy teenagers. We couldn't sleep. There is a big stench - mustiness in the rooms and a lot of noise. The price was low. We already know why :-) //Update for hotel: I used google translate, I thought we were being interrupted by German teenagers. I did not want to offend the clientele of the hotel. The hotel is suitable for the undemanding. I don't recommend it for families, it's ok for young people to sleep over.

If you like to sleep at night, I don't recommend this place. During our stay, a group of young boys were making a lot of noise in the corridor at 3 am! doors and balconies are very leaky. we were afraid to go out because we didn't know if they would hurt us, there were a lot of them. we tried to call the service, but no one answered. Only after a long time did someone silence them, but unfortunately they had a room next to ours and we could hear everything through the walls. it was the worst night of my life.

Our cash was stolen from the room while having breakfast.

We know the cash was in our wallets because we paid in cash for dinner the night before. Also, it was gone from my and my wife’s wallets so it couldn’t be just lost or coincidence.

The only time we didn’t have our back packs that contained our wallets in them was during this breakfast just before checking-out. The breakfast took 15 minutes max.

We stayed at the 2nd floor. Balcony doors and windows were closed. Even wooden sun covers were closed. Doors were locked with a key upon leaving for breakfast (not a card lock).

The staff was uncooperative in helping to resolve the issue and refused to show security recordings for some vague “legal” reasons (basically balming GDPR).

Room service (cleaners) were trying to enter our room for at least 3 times while we stayed at the hotel. One time just 3-4 hours after our check-in they were trying to enter the room but couldn’t as the key was inserted from inside. When I came out of the room asking what do they want they looked surprised that we’re there (we were sleeping because we had an overnight ferry) and asked if we need a new towel or toilet paper. Seems strange when this happens 3 hours after you enter freshly prepared room after check-in.

When we reported about the theft via booking site messages to the staff, we almost got threatened for accusing them for stealing which we did not in the first place.

The receptionist that has spoken english pretty ok while checking-out (we still didn’t know that we were robbed), has totally forgotten how to speak english when we arrived at the lobby after finding out about the theft. She said she cannot understand us and doesn’t speak english :)

We paid in cash for the stay in the hotel and paid in cash at the bar for the drinks.

It would be just another theft from a hotel room, probably, if it wasnt done in a broad daylight, in 15 minutes time that we were out of the room that was locked and had its balcony’s door closed (including the wooden sun covers).

Cannot directly point the fingers to the staff or room service, cause I have no evidence and weren’t allowed to review security recordings, but this raises too damn many questions.

I hope the police will be given the access to the security footage and will find out what has happened.

If I were you, I would avoid this hotel. This has totally ruined our vacation mood (at least temporarily) because it is really really disgusting to be robbed and then be treated rude and suspiciously by the staff.

Unclean rooms, staff (night shift) is very unfriendly about it !