Santa Clara Urban Hotel & Spa

We have booked for about 5 nights and one of the main reasons we chose the hotel, is that they do have a rented parking spots near to it, unfortunately when we arrived we met the night shift male receptionist and he wasn’t cooperating at all. First, we asked him if someone can help us with the luggage, he said no there’s only me and i’m taking over the reception 😅 then we asked him about the parking immediately said the parking is full without checking.
The next day, we asked about the parking again to check if there are available spots but with another male receptionist, he said we don’t have parking and there’s a public one near by but with fees. We got surprised but thanked him anyways and decided to change to hotel.
The big surprise, the day we were checking out, the manger asked us if there’s a reason that made us shorten the stay and when we told her the whole thing she got very disappointed and apologized and got really upset with the experience we had because the parking wasn’t full and they rent them for their guests🙂

Long story short, the hotel is very nice, the manager is amazing, the rooms are huge but unfortunately they have a bad receptionists.