Hotel Kilimanjaro

( Written by my daughter)
On the first day in the hotel we realised it looked nothing like on the pictures, some parts of the hotel looked better than others. On the second day at the hotel a random sock appeared in our room which wasn’t any of ours, we didn’t want our room cleaned on that day, which we put the signs on outside door. The third day was the worst day for us, before we left the room to enjoy our stay in Mallorca, we wanted to have our room cleaned that day, my mum told me to put my airpods in my bag and not leave it out in the open - I put my airpods in my handbags small pocket like I always do, her and my dad both put their airpods in their bag and we put the bags in the storage cabinet which has sliding doors. When we came back from our trip my mum wanted to use her airpods so she went and checked in her bag to realise hers and mine were gone my dads were still inside just in another part of the bag, not only were they taken but also the room wasn’t cleaned at, the only parts that were cleaned was the bed being made and new bathroom towels, the rubbish was still in the bin, the floor was still dirty and not only that but our stuff was taken . We went to front desk to reported that the AirPod are missing from our room, they sent the cleanest to our room to explain to us what happen, but unfortunately they can’t speak english so they can’t communicate to us, and no one from reception joined them to translate. We have waited for some news from the front desk but no one came to us to talk, so we decided to speak with someone next day, which wasn’t good news for us, they said that they aren’t able to do anything about that and we shouldn’t keep our goods in the room. So this looks like the hotel allows stealing items from customers. Also for the rest of our stay wherever we saw the cleaners, we felt as we have done something wrong, because we asked for our stuff back.
The hotel slipped a letter to our room, to say that they are sorry we “lost” our belongings and they give us a gift of 3free drinks from their bar. Which we of course declined that offer.
We are not recommending that hotel, as we had bad experience.

Rooms very small, serivce was good but it really is for groups of young adults on a party week. Constant noise from large groups either in hotel or one across from you. Never got a good night sleep and balcony door single glazed so heard everything like door was open.