Iberostar Isla Canela

We went to this hotel because Vila Gale were promoting it with a special offer as it was their first hotel in Spain The hotel had some great facilities. The in-house Italian restaurant was very good, but I am judging it from the perspective of a mature couple. It was not our kind of hotel. It was far too big and too noisy. Some would say the location was good because it was close to a magnificent beach. However, there are no facilities on the beach. There also no restaurants within close walking distance of the hotel except in the port area and I was not impressed by the restaurants there. I am sure it is a great family Hotel but for us no. One thing I would put out is that children were allowed to vamp on a grand piano in the foyer. This was also a place to sit and relax the awful noise made this impossible.

Nice location and hotel, however the staff members are not trained in hospitality. The hotel manager was very nice and tried to solve some issues. F&B department needs a lot of training on the other hand unfortunately. Overall I would say from a hospitality person that this hotel is a 3 stars.

We had a very pleasant stay. The room was wonderful and the beds (even daughters extra bed) were very comfortable. We loved the pools and the daughter was always entertained with all the activities. The buffet restaurant was good and plentiful. The Staff was 5 Star all the way, can’t say enough good things about them. We loved the short distance to the beach and the surrounding area was great for walks and very safe and calm.