Checkin Bungalows Atlantida

Where do we begin. We stayed at Atlántida for a week and upon arrival we were greeted by a very rude woman. Upon arriving into the room, the place was not cleaned. We understood that we were getting a basic room but it was filthy. Ants had infested the bathroom and I had to complain numerous times to the staff. The ants were literally pouring out of a hole in the wall!!!! My partner is terrified of insects so that was an absolute disaster start! We asked to change rooms but got told if we moved our room, would have no air-con despite paying for a ‘superior’ room. The pool was filthy also with green scum around the edges. It is a health hazard for sure. Thankfully, the only saving grace was the beach was nearby and the location was good. It is nature but the amount of cockroaches around the hotel was crazy and I didn’t even see any outside of the hotel! I also had to ask to get the room cleaned two days in a row to be told they only clean it every three days…. Please sort this out.

Avoid this place if possible!! Management need to sort this out!

Wish I could give it 0/5 stars!

We have just returned home early from a holiday here… upon arrival receptionist was lovely and room was ready early. Arrived to our room (120) and the bathroom had a small smell of sewage/drains. After a few hours this smell became worse and we could not go into the bathroom without gagging.

Went to reception to ask to move rooms ( as requested by on the beach holidays who we booked this holiday through) Receptionist stated we had to “prebook” a new room but would send a technician straight away to look at the bathroom.

We waited 2 hours, still nobody, went to reception and asked again, different reception who seemed to know nothing (like we hadn’t complained before/communication not completed between staff members), unable to use bathroom and public toilet door did not lock so did not feel comfortable using this.

Gentleman came to look at the bathroom, upon entering he also began gagging from the smell, he poured bleach into our toilet and left, this masked the smell for a few hours and then it came back!! Smell seemed to be coming from the sink drain and also the shower too.

We found staff to be extremely rude and as we were unable to move rooms we felt uncomfortable and unsafe. This tainted our whole holiday and therefore we decided to cut our losses and just fly home 3 days into our 7 day holiday, it was such a shame.

Other people seemed to have had good experiences but i have also spoke with many guests who have not! I also watched staff argue with another hotel guest as they were complaining about their room!!

The staff seem to be just chasing a wage as they have the attitude that your holiday is paid for so they can just leave you to get on making your own entertainment. They do have entertainment but it is badly advertised also a long walk for most apartments I saw 2 entertainment staff in 2 days ? ? Have friendly and happy staff also a few more staff members and in turn this will or should help this resort get back to being a nice worthwhile place to stay the reason there are 3 pools is because you cannot even swim a length as they are all so small. I am lucky I just booked another hotel but imagine being stuck there with kids. Just be aware don't expect much.

AVOID! I’m just glad it was in a perfect location, so spent more time at the hotel rather than at the pool

Pros: great location and ideal to get to all the towns around too. Not noisy at night either. Drinks are good

Cons: Cockroaches were infested in our rooms. I know Tenerife is known for its cockroach’s but I have never seen so many in our bedroom and had to personally go out and get traps and spray to get ride of them all. Woke up one night with 5 of them crawling in our bed. I bought it up with the reception to see if we could move rooms and the hotel was not that busy. The receptionist response was ‘No, it is normal and just to keep the patio doors shut’ our doors were shut 99% of the time but there are cracks in all the windows and doors so they could still get it. As we were a young couple they did not want to listen. Also, we had to get our room looked at twice and the bathroom stunk of sewage and we could not even be in our room, the smell was so bad. Food was quite bad and never a variety. For the price I expected a bit better and I defiantly expected the cleanliness to be SO much better!
So disappointed won’t be returning but will defiantly be retuning to Tenerife thought