htop Pineda Palace & SPA 4Sup #htopBliss Hotel

We stayed here for 4 nights. The photos advertised are not an accurate representation of the hotel and with no fault of the hotel didn’t we particularly enjoy the area either.

All inclusive stops at 11pm meaning all drinks ordered after that you have to pay for and some drinks aren’t even included in the all inclusive regardless of the time.

The pool area is very shallow so you aren’t even really able to swim and there aren’t enough sun-beds for everyone. They advertise the hotel as a ‘adult recommended’ but there were just as many kids as there were adults, meaning the pool was near impossible to go into as they had kids splashing about in it, with it only being a tiny pool.

Most of the staff, weren’t helpful at all and sometimes it was near impossible to communicate as they didn’t understand much English. You are made to feel extremely unwelcome and as though you are annoying them by just being there. Not too sure why they would choose to work in a hotel if that’s how they feel. On check out day when we didn’t have a room to stay in until pick up at 6pm, we relaxed on the sofa and a member of bar staff, an older guy, kept coming over and telling us off and telling us to sit up and trying to push the chairs in around us.

Our particular room wasn’t cleaned by the cleaners the entire time and for 2 of the days, the towels weren’t even changed. The day of check out (which is 10am) we had a knock on the door at 9:20 am from the cleaners gesturing with their hands for us to hurry up as they wanted to clean the room. From 12pm on check out day , ‘all inclusive’ stops and everything becomes chargeable.

Overall, it was probably the worse hotel I have ever stayed in and by the end of the 4 days I couldn’t wait to leave and go home. I’d suggest saving your money and finding a hotel elsewhere.

4★ Hotel (in reality, far below expectations)

We chose this hotel based on its promising presentation, but unfortunately, the reality was deeply disappointing.

First of all, the so-called “infinity pool” is actually a tiny pool that has nothing in common with the description on the website. It’s extremely small and lacks the visual appeal or relaxation experience that an infinity pool should offer.

Most of the staff—over 80%—were unfriendly and unwelcoming. Their sour attitude made our stay even more uncomfortable.

The room we booked was supposed to be a quadruple, but in reality, it was a double room cramped with four beds. There was barely any space left to move around, and comfort was out of the question.

The most serious issue, however, was the food—one of the meals served had visible mold, which is simply unacceptable for any hospitality establishment, let alone a four-star hotel.

As for the terrace, it was advertised as having 24/7 access, but in practice, it followed an unclear schedule that was not respected. We were turned away several times, even during hours it was supposed to be open.

In conclusion, our experience was far below expectations, and I would not recommend this hotel to anyone looking for quality service and a pleasant vacation. The only “luxury” we experienced was the price—completely unjustified for the conditions offered.

Where should I start....maybe by "Do not book your holiday here". A 4 star Superior, more like a 3 at a push. The hotel definetely does not feel like a 4 star. The Elevators are noisy and shaky, when available, also trying to fit 4 people in one of those is a struggle. The room was nice but that is all, not what you expect from a 4 star. We paid extra for the front sea view with a balcony, do not make that mistake and save your money, because in the moment you seat down in the balcony you will not be able to enjoy the view, you will find your view blocked by the frosted glass, you have to stand up if you want to enjoy the train tracks view from your balcony. We had breakfast, however, you will be better with a coffee and toast from one of the bars around the corner. You get cordial juice from the machines, if you want proper juice that would be an extra 2.50 euros, if you want waffles that would be an extra 2.50 euros, if you want machine coffee that would also be2.50 euros extra, and so on... Also I don't think the cook has seen a real sausage in his/her life, breakfast sausage, the ones they serve for breakfast are party or cocktail sausage. Never greated with a smile by the restaurant Maitre, she had a face on all the time, shouting at people and staff, a little like Matilda's teacher. Crack a smile! it wont hurt. Our room was just below the hotel signs, too bright at night and during the day you could see the horrible state of the corroded metal, with the hotel wall on each side needed a bit of paint or just a good clean. Warning to people going to enjoy the beach: buy some rubber shoes! there are so many stones, the front is so deep that you would not be able to stand. After 11 at night everything is closed in Pineda, hardly anything to do.

Myself and my partner stayed here for 4 nights 2nd-6th May. We arrived at around 21:30 to be told the food area was closed but they had put food in our room for us which we thought was a nice touch. How wrong we were. My partner bit into what looked like a chicken cutlet completely RAW. When we took it down to reception their response was ‘the chef was no longer working to cook anymore’ we obviously didn’t want anything more after that. We had booked all inclusive but to our surprise when we got there that did not mean everything (alcohol wise). There were two types of all inclusive bands. Premium meant you were limited to what drinks you can have. Gold you can have everything. We booked through love holidays and assumed all inclusive meant all inclusive. There was no option to upgrade to gold when we initially booked. Food was average, pretty much the same thing everyday & nothing could be taken outside of the dining room. Breakfast is from 7:30-10, although on the Pineda palace website it states that there is a roof top bar serving drinks & snacks from 10:30. This is false information as the rooftop bar is only open during peak times ‘June-September’ which meant having to go down 8 floors to the bottom floor to get drinks to have by the pool. Not great when only 1 lift was working. The pool area did not have any umbrellas and looks nothing like the photos online, a lot smaller in fact and very shallow. The room was advertised as an air conditioned room, that was not the case. The aircon was turned off throughout the hotel as it was not ‘hot enough’ for it to be on apparently, although the room was uncomfortably hot to sleep in. We went to reception to complain that they should not advertise the room as air conditioned if they turn the aircon off. Had we known all of this we probably wouldn’t have booked to stay here. On a brighter note, the rooms were clean & the bar staff & waiters/waitress were great. Drinks were generous. The hotel is across the road from a beautiful beach & has plenty of places around to eat/drink. Mala Pekora - Italian D tapeo - Tapas Indian Palace - Indian All within walking distance of the hotel and 100% recommend. The hotel also has a sauna area which you can book for an hour at a cost of €5pp. This was quite nice and relaxing.