Servatur Puerto Azul Hotel in Puerto Rico

The hotel is so nice! Love the food! The service from Mila have the best help we gets! That is a very high service minded women!
Rest of some people is so happy and see us! So good.
The room has been cold from first day!

Pool area is so good to!

Stayed 2 nights to try out the hotel and facilities before moving on to another hotel in the Servatur Group.
Great hotel - superb panoramic views😎
I booked a basic room which had no sea view so I recommend paying more for a better view especially if you are staying for longer.
The dining room has an outside dining area for alfresco dining. Amazing 🤩
It was Half Term so lots of families with kids but that was to be expected. There is an adult sunbathing area which is worth seeking out.
Evening entertainment is the in-house animation team. If you like miming to ‘Grease’ you’ll love it.
Special mention to the Giraffe Costumed character who visited the dining room one morning - a great light hearted bit if fun😂
Opted for the Half Board option which included drinks, this was only soft drinks , beer, wine & sangria from the self service tap in the restaurant.
Free car park is a bonus too.
The Europa Centre is just a short walk up from the hotel and is handy for a late night drink or two. Beware that you may be approached to buy drugs around the centre as the drug dealers are very blatant. The authorities need to stamp this out as it’s not something you expect to see. This isn’t the hotel’s fault but I’m sure that they could feed back to the authorities.
So in summary I would recommend this hotel for a great relaxing holiday and look forward to returning in the future😎

I arrived at the hotel around 10:45 p.m. and was greeted by warm, welcoming staff. Check-in was smooth and efficient, and I really appreciated the thoughtful gesture of a prepared food box, since the all-inclusive service ends at 9:30 p.m.

The room was spotless and offered a lovely partial view of the ocean. The bed was very comfortable, and housekeeping visited every day without fail, ensuring everything remained fresh and tidy throughout my stay.

The hotel’s amenities exceeded expectations. The all-inclusive buffet featured a wide variety of fresh, well-prepared dishes, with convenient serving times — breakfast from 7:30–10:30 a.m., lunch from 1:00–3:00 p.m., and dinner from 6:30–9:30 p.m. (approximately).

The main pool area was lively and fun, with activities like games and Zumba throughout the day, while the infinity pool offered a more peaceful atmosphere for those looking to relax. We didn’t visit the adults-only pool, as sunbeds were limited and usually taken by the time we went out for the day.

The hotel’s location is excellent — you can enjoy breathtaking sunsets every evening. It’s about 709 steps down to the local beach, and just a 35-minute coastal walk to another popular beach nearby. Dolphin tours and various water sports are also easily accessible in the area.

Checkout is at 12 p.m., at which point the wristbands stop working; however, the hotel provides a drinks card and still allows access to the food options. There’s also a secure room for luggage storage, and guests with late flights can use a shower room (possibly for a small fee) so they can continue to enjoy the facilities until departure.

Overall, this hotel provides exceptional service, thoughtful details, and great value for money. I would happily recommend it to anyone

We truly love this hotel and are definitely coming back again! My family and I stayed here twice this year (February and September 2025), and we are already planning to return in February 2026.

The absolute highlight of our stays has been the entertainment team. They are simply amazing, and we have grown to love and appreciate them enormously. A special shoutout to Jesus, Adam, Delano, Nayara, Alex, Chris, Geri, Orsi, Ines, and Nienke – we really hope to see all of you again when we return.

We also want to mention Ivan, who is clearly a great manager with charisma and presence. The only downside is that in his new role, he seems to spend less time with guests during activities – and we really missed that personal connection. Back in February, David was also part of the team, and we missed him in September as well.

We can’t stress enough how much fun we have with the entertainment team. Whatever activity they invite us to, we always try to say yes – even joining the mini disco dances for kids, despite our son being 10 years old and a bit shy. It’s just too much fun not to join in on songs like Chu Chu Ua and Baby Shark!

The food and service are good, but for us, it’s the entertainment team that keeps bringing us back. Their shows are always full of energy and joy, and they clearly love what they do. In comparison, the external shows (when the entertainment team has time off) are not at the same level. Many of those performers seem like they’re just “doing a job.” That said, Walter the singer, the guitarist, and the circus chair-balancing act were very enjoyable.

We also want to highlight Geri’s incredible singing voice – she is truly talented! It’s a pity that only she performs vocally, because we know there are more great singers in the team.

The only reason we are giving 4 stars instead of 5 is the issue with smoking around the pool area. Despite signs being posted, many people smoke there and toss their cigarette butts around the palm trees and showers. This not only makes the area look bad and smell unpleasant, but it also really affects the poolside experience for everyone else. We hope the hotel adopts a stricter smoking policy by the time we return.

Overall, this hotel has become a special place for us. The entertainment team makes every stay unforgettable, and we can’t wait to come back in February!

This is the most wonderful and clean hotel with the most amazing and hardworking staff, it’s in a beautiful location with many places to choose from and settle down, we were here last year and it was just as incredible. If you’re couples only and prefer peace and quiet I’d recommend skipping the school term times as it can get quite busy. Very hardworking staff and they deserve all the recognition, the food is excellent!! Highly recommend x

Honestly I had a fantastic stay here, we're looking to come again next year because it was so good. We stayed from the 1st September to the 8th September and had absolutely no issues with sun loungers at all, there were plenty although some were getting reserved.

Hats off to the cleaners, this place is very, very well kept and cleaned constantly. Pools are checked and repaired in the morning as well by the staff. We had an issue with our toilet and a technician was sent out to fix the issue within the hour.

I noticed a fire alarm panel had been knocked off a wall whilst walking to get lunch, when I came back to my room after lunch they had already repaired it.

The food was great! the breakfast/lunch was very similar each day but dinners changed up most nights. I loved the Asian/Chinese food they were cooking and couldn't get enough!

My advice if you're from the UK and want a quieter time to go without getting a school fine would be to go at the start of September so the kids only miss a few days at the start of school.

Anyway great place to go with the family, weather was fantastic as well and well done to the staff here you were all amazing.

We have just returned from a 10 day stay here and it was amazing.
The food was excellant with so much choice for adults and children. The room was well maintained with a stunning view.
The pool area was kept clean and the daily activities were fun.
The drink choice and availability was good. We had the AI+ that provided a wide range of enjoyable cocktails.
Thank you for a great holiday

Amazing hotel, amazing staff and good food will be back