Hotel Riu Gran Canaria - All Inclusive

Perhaps my expectations of this resort were too high. The resort itself is very impressive and the staff, except for one, went out of their way to help. The food was fantastic and generally it was very clean, although we did see a few roaches and were told it was to be expected in a sub Saharan island.
My biggest gripe was with our room.
This wasn't a cheap hotel but they didn't pick up on my two different requests for single beds. My daughter had to sleep on the pulled out sofa bed.
The bed frames are made from metal and on the first night my bed squeaked with every movement. I had to request to have it oiled.
The mattress is hard and uncomfortable.
We were situated overlooking the car park for the hotel next door so about 0400 every morning I was awoken by the noise of the delivery lorries. To say that sleeping didn't happen on this relaxing, all inclusive, expensive holiday wouldn't be an exaggeration. And for the record, it was just my daughter and I.
The shower had mould along the silicone and there was a damp patch in the corner of the ceiling (see pics). We had ants in our room also and I had to ask on two or three occasions for staff to come to clean them from outside our room. We did not have any food in our room what so ever and what didn't help was the gap around the door frame which allowed easy access to the ants. When the staff came every night they would spray chemicals and I would have to put a towel up against the door frame to get to stop the chemicals from entering our room. This part was horrible because the smell would indeed penetrative through and I would have to keep the balcony door open until it dispersed meaning I could not sleep until then.
So after my first day I asked for a change of room and was basically downgraded to a smaller room and was told this was the only room available.
We decided ro stay in ours and the bed was oiled and silicone replaced.
The man on reception made me feel like I was a pest when trying to explain away my concerns about the room etc and was the only member of staff what was discourteous.
What redeemed this holiday for us were the other staff and entertainment.
I can not explain how much better I felt after discovering which entertainment was on.
My daughter and I loved all of the staff and the effort they put in.
Apparently the resort was refurbished in 2023 but the rooms may have been overlooked!!