Arena Zone Hotel in Valencia

Hotel has no air conditioning until spring! This is something that even reception staff did not know! The reception staff came to room twice to sort air conditioning and after ringing manager they explained that whole of the hotel have no air conditioning until spring, so freeze or boil they don’t care! Room was like sauna, impossible to sleep in. As we had full size window opening to the communal terace, we could not even open the window to cool down! However, the hallway temperature seemed fine, so I believe that manager made up the story to save money on energy or repair! Also coffee in the room was only decaf coffee and no milk! There are no restaurants or bars, coffee shops around!

AWFUL hotel, MISLEADING photos of the rooms! don't believe the pics, it doesn't have palms view from windows! it has a view to the concrete terrace where everyone walking! and there are no pictures of this!!! mean mean mean manager, she blackmailed us telling that she only would refund 25% if they found new customers for our room, because we didn't want to stay in that scam hotel. We insisted on 100% refund, as pictures of our room and actual room were completely different. After that she said we DIDN'T SHOW UP, but they actually took scans of our passports, gave us one broken key card (which I replaced after, because if you lose it you pay €10, and you sign a paper for it!!!), and said it's a great and safe hotel and if we don't like something we need to call booking.

we paid for 2 nights and are waiting for a refund!

I regret I chose this hotel Arena Zone, it spoiled all the impression of Valencia and I WILL NEVER COME BACK AND DON'T RECOMMEND TO STAY THERE!!!! FUUU

UPDATE:

She is lying about some alternative that they suggested. Oh gosh I can’t believe such people exist! You can lie to me and others but not to God! We first came to change the room and the guy receptionist told us they were fully booked. He didn’t speak proper English and that was everything he could help. After that we had to speak to rude and mean manager telling her we want a refund. I wish her to learn how to communicate with customers rather than learning how to lie and steal money from tourists.