Hostellerie Cedre & Spa Beaune

I think to be fair - after breakfast- which was a much better experience, and the staff in the morning, I modified the rating to a 2 star. Original review below - which unfortunately still stands. The hotel has good amenities and comfy rooms, beds and bath and good breakfast.

This was such a disappointment. We had a reservation at a nice restaurant in town but decided to stay at the hotel as we were tired. So we asked the hotel to cancel the reservation, and when my husband asked if we needed to reserve to eat at the hotel he was told by the front desk that we did not have to reserve to dine at the bistro. So we went down later but were told that the chef could not accomodate us for dinner. The option was in room dining. We requested for 4 simple things on the in room dining menu. A trout plate, a pollack, a chocolate cake and a glass of wine. We ordered at the front desk and asked the front desk to get housekeeping to bring another bottle of water for the room. When the table arrived, the waiter told us “Madame, there is no chocolate cake”. My husband asked “what is the alternative for dessert?” (I already knew there were only 2 other options on the menu - cake of the day or profiteroles) but the response was “We are very busy downstairs”. Throughout this entire escapade, trying to get a table downstairs, then ordering room service instead, I was made to feel like an inconvenience and a bother. This is a 5star hotel. This is really horrendous. HORRENDOUS customer service. Someone could have called to inform us earlier about the choc cake and ask if we wanted something else or informed us then if they had nothing.

On top of that, they brought up a bottle of Evian and charged us 7 euros for it which my husband signed for. I didn't realise it was being charged to the room or I would have rejected it. To be fair, housekeeping turned up half way during our room dining with a bottle of water and gave us two. I dont know if it was a communication issue between the front desk, service, kitchen or what, but it doesn’t matter or isn’t an acceptable excuse.

So the service experience at dinner was no good, to be fair the front desk and concierge and housekeeping had been friendly and helpful. But it always takes just one bad encounter during the stay (given we are only here one night) to really sour an experience.

One of our unpleasant encounters so far in France

I NEVER GIVE 1 STAR REVIEWS - I booked this hotel for the sole purpose that they had a wonderful Michelin star restaurant. Upon booking I got a email within 30 minutes that the hotel's restaurant was closed for renovation. I then called them to cancel the room, as I wanted a 5 star experience with a restaurant inside the hotel for the amount I was paying. The receptionist told me she could not refund me (although I had again only booked 30 minutes prior) and when I asked to speak to the manager she refused even though I could hear the manager speaking behind her (she confirmed the voice was the manager) Your are NOT a 5 star hotel without a restaurant in your hotel, you can't give false advertisements and then email your clients after their booking telling them it is not available, you need to give a disclaimer. I paid 5 star prices, for a hotel I did not even stay in. They were extremely rude and essentially stole my money. I am disputing with Amex and ended up staying in a beautiful Relais & Chateaux resort close by that was extremely accommodating, fantastic food, and even better hospitality. Save your money and your experience and skip this place. Stealing 450 euros from me, I did not even sleep there, they would not even give me back partial of the payment. Thieves.