Oz'Inn Hôtel & Spa

If I could give zero stars, I would. Our recent stay at the Oz Inn Hotel was utterly ruined by the disgraceful treatment we received from their security staff during an event night. As paying guests, we expected a warm and respectful environment—what we got was the complete opposite. After a long, relaxing day at the beach, we returned to the hotel only to be *denied access to the reception* because of our footwear. Yes, you read that right—our *shoes*. Apparently, entry was allowed *only with heels*. This absurd and arbitrary dress code was aggressively enforced by door staff who seemed to think they were bouncers at an exclusive nightclub rather than employees of a hotel. We attempted to explain that we were hotel guests simply trying to access our room. Unfortunately, the door staff did not understand us as they didn’t speak English. Despite being polite, I found my path physically *blocked* and was even *pushed backward on the entrance steps*. This level of hostility is outrageous—absolutely no guest should be treated this way. It’s evident that Oz Inn sees their event-goers as a priority over their actual guests. Want to host private parties? Fine. But provide a *separate entrance* and ensure your security staff are *polite, professional, and accommodating*. The behavior we experienced was unacceptable and inexcusable. We checked out the next morning and moved to **Le Bergerie**, located just a short walk away. What a difference! Run by two lovely sisters, this charming French countryside-style hotel was a dream. The beautiful pool, relaxing hot tub, and delightful breakfast put the Oz Inn to shame. I *highly* recommend staying at Le Bergerie instead—avoid the Oz Inn at all costs! 👎

My wife was attacked at by an east European man at Oz-In hotel. We tried to get help by the security. Instead the security abused my wife. Thrown down the stairs, leaving her bruised. I tried to help and stop. I was carried by the neck and passed out on the way. Total abuse. We are in cap d’Agde for love - not abuse. Stay away.

We reserved a suite, no one told us as the time of the reservation to reserve a parking place as well. Took us an hour to find a space to park in the village. We get in, no one at the reception...or anywhere for that matter, and it was a weekend holiday! The so called "suite" is smaller than my closet, the bathroom worse. Terrasse's furniture for breakfast outdated and dirty. The rooftop close in June! and dirty. The staff for breakfast was very pleasant ( ...thus, the one star) Employees taking the elevator before the guest, the check-out was even worse, employee telling you what to do, no professionalism whatsoever, the list goes on. You WILL find anything around a lot better, and don't trust the photos, doesn't look like that!

Absolutely disgusting. I'm writing this review at half past midnight on a Thursday and the music from the roof is so loud I can't get to sleep even with noise cancelling headphones. There really is no need for music to be this loud especially these days with directional sound.

Honestly, it's just so terrible.

The girls at the reception and the “manager” made as some racist comments to me and my friends and declined the check in to the hotel .
Big brand hotel and have this unprofessional behavour by the staff is one of a kind.