Le Manoir Au Lac Hotel

Stunning lake view hotel, only a short/steep walk down to the lake. Approximately 15 minute walk into town along the lake walkway. Ample parking with the option of garaging. Dinner on the terrace was lovely, food was very good and the view was breathtaking. Slept in so I didn't make breakfast however they kindly made me a coffee and brought out some pan au chocolate and croissants! Nothing was too much trouble and staff were so friendly and helpful. The view from our room was incredible, will revisit next year.

We spent a couple days and New Year's Eve dinner at the Manoir au Lac. The room was clean, comfortable, and quiet. The restaurant, on New Year's Eve was amazing. Breakfast was also great, with an amazing view over the lake. It's all within 10 minutes walk from the center of town where shopping and restaurants all are. Last but not least, staff was amazing throughout our stay. A great address.

We found this hotel at the last minute, we hesitated at first because the last room available was under the roof but we liked it anyway. The hotel is well located and offers a beautiful view of the lake (we took the opportunity to see the fireworks), cozy decoration, very clean spa, refined dinner, we had a great stay here. Only one downside: our room was not made and we did not have enough toiletries on the last day. Otherwise the hotel deserves its stars and we would not hesitate to choose this hotel again.

This time we decided to spend a couple of nights away and just relax. Well we chose this place because it offered all we were looking for and in an area we had never been before.
Beautiful drive through the Vosges mountains on a super sunny day.
The Hotel is nicely located and with a regular car can easily be accessed through different small streets. It has a small parking garage underneath where Bikes or Skies can also be parked during your stay.
The staff is very friendly and tries very hard to make your stay as comfortable as possible. Our room was very nice and all was in good working order (OK, there was a loose shower clamp, but this did not really matter much). We mostly enjoyed the great view from our balcony over the lake and hills.
There is also a Sauna and indoor swimming pool that guests can enjoy during the day.
Unfortunately the pool closes quite early. Returning back to the Hotel in the evening and still being able to go and enjoy a swim or the sauna (like other Hotels who offer this) would have been great.
Unfortunately cleanliness was not a top priority. Dust and cobwebs could be seen on various surfaces. All outdoor furnitures needed some cleaning before we were able to use them. This of course left me questioning the Hotel´s attention to detail.

All in all it is a very nice Hotel with a great view and a very nice park next to the Hotel where guests can walk or sit and enjoy the day. Breakfast was enjoyed every morning with a great view over the lake where the first small boats started their adventures.

I I sincerely hope that the management takes my concerns into account and makes improvements in the future. The disparity between the price and the overall condition, hindered somewhat the enjoyment of the stay and I am sure with a little effort this could undoubtedly be changed and guests will experience a even more satisfying experience.

My response to the reply on my review:

Thank you for taking the time to respond to my review. I appreciate your efforts to address the concerns I raised during my stay at your hotel. However, I would like to address a point you made regarding guests' responsibility in pointing out dust or faults.
While I understand the importance of guests communicating their concerns directly to the hotel staff, it is equally essential for the hotel management to proactively
ensure that the premises are well-maintained and up to the expected standards. It is not the sole responsibility of the guests to point out any shortcomings they encounter during their stay. As a guest, my primary expectation is to have a clean and comfortable
environment, and it is the hotel's responsibility to meet those expectations without me having to point out every flaw.
Blaming guests for not immediately reporting issues and suggesting that they should have done so instead of mentioning them in a review is not in line with the hospitality
industry's best practices. Constructive feedback through reviews allows potential guests to make informed decisions when choosing a hotel, and it provides an opportunity for the hotel to address concerns and make improvements. It is part of a healthy feedback
loop that benefits both parties.
I hope you understand that my intention in leaving a review was not to disparage your hotel but to provide honest feedback that could contribute to its improvement.
As a guest, I believe it is important to hold hotels accountable for maintaining their facilities and delivering a high-quality experience.
Once again, thank you for your response, and I look forward to return one day to a wonderful Hotel in this beautiful area.

Best location next to lake with fantastic garden. Parking easy, breakfast room with top view over the lake. Suite large, newly built, clean and comfortable. WLAN a bit weak but ok. Dinner was ok but not exciting. Breakfast perfect with very polite service and wonderful french food. Overall we loved it.

Positives:
- Good location, view over Lac Gérardmer
- The hotel's park is absolutely beautiful, I'm sure it looks extraordinary in the summer or in a snow day
- Good and generous breakfast
- The breakfast room is really beautiful, nicely decorated, amazing view over the lake.
- The room was very clean, the heating system very efficient, lovely lamps giving soft, pleasant light
- Good quality cosmetic products (Clarins)

Negatives:
- Our room (Le Sapin) was situated in the 2nd building (Villa Les Grands Bois), not the main one. The difference between the two buildings is considerable. While the main one is elegant, beautiful decorated, the 2nd one look rather like an apartment building, clean and correct but nothing special. I couldn’t stop myself to compare this room with the one that we had in our last visit in Kitzbühel, Austria. The Austrian hotel would win at all levels and I think the comparison is fair as the locations, views and prices were very similar.
- In the room description (on the hotel site) is mentioned “avec terrasse ou balcon dans la villa des grands bois”, however, our room didn’t have a balcony, not a terrace either, it was just a simple window.
- Few inconvenients in the bathroom: the toilet seat is too high and few tiles (just in front of the shower cabin) were moving. After taking a shower, I noticed a bit more than normal water on the floor, out of the cabin shower. This was probably because the cabin was a bit too small comparing with the headshower
- The dinner: we would have love to dine on one of the nights at the hotel’s restaurant, however the only possibility was a 3 course menu and several other restrictions like making the reservation until 6 pm (preferably even earlier) or to be at the table between 7pm and 8pm. We were asked if we want to make a reservation for the dinner at the breakfast time when the menu of the day (49 euros) wasn’t even available. Even if I’m sure the quality of the food would have been excellent, it felt frustrating to have only one possibility: this 3 course menu or nothing.

Very nice hotel with Nice people !

I passed by this hotel more than 8 years ago , loved it , kept it in mind , and thank to Allah I am blessed to come back and stay at it , one of the most beautiful places to be to relax .

Loved this place!

Nice noble place

Intimate and nice location