Grand Hotel Soleil d'Or

The hotel room and grounds are very nice and spacious. We liked the spa and the jacuzzi was hotter than many in other Alpine resorts. The rooms were very clean. The concierge service was not at all worthy of a 5 star hotel. I’ve skied France before and we were in Paris a week before we stayed here. The service was exceptionally underwhelming. The employees were just young and inexperienced with luxury travel. We stayed the first week of January so maybe their “a team” was taking time off. -The staff in the lobby barely stopped their conversations with one another to greet us “bonjour” when we walked in. -I asked for assistance in getting to the lift. The girl at the desk literally rolled her eyes and told me it was a 5 minute walk. I stay at resorts in the Alps every year. Every other place I go they help with a map and directions. - My husband asked for water 3 times at breakfast before getting a glass -The ski room lock never seemed to work and open up (small I know but after lugging your skis around you don’t want to have to walk around the entire building on ice to get someone to open the door for you) -We were at a Michelin dinner and asked our waiter to call the complementary vehicle to pick us up at 10:30 PM. The hotel told him it ended at 10 PM despite telling us twice it ended at 11. The hotel the restaurant was in ended up driving us home. We will stay there next time…