Millennium Hotel Paris Charles De Gaulle

I chose this hotel because it offers a free shuttle service to the airport, the shuttle schedule is published on their site. I adapted my plans to their shuttle schedule. When I arrived to the hotel they told me that shuttle times are different, and do not correspond to their own schedule on their own website.
The only reason I chose this hotel is that the published shuttle times suited my plans. Now I’m stuck and will have to take taxis. Awful service. Millennium, at least update your website!

Horrible welcome from front desk- black woman and big man with dark hair. Absolutely horrid,rude,unmannered,no customer service skills,no politeness nothing. Luckily was just here because of a cancelled flight but never will i return. Infront of my face talking bad of me in french like i cant understand... as grown adults thats beyond embarrassing. The man has no customer service skills and is full of hate for English- disgusting and racist. Yuck.
Paid a secruity deposit also couldnt give the full thing back???? Still waiting ???
Disappointing rooms too.

I will NEVER recommend this hotel to anyone. Location, amenities are fine BUT the service personnel are REALLY BAD.
I was on a group tour and we experienced pathetic behavior.

The person at the reception counter can make you wait for hours and not address your concern/requirements in-addition to curt/rude replies.
During breakfast we saw the service staff pushing and shoving guests of ALL ages (senior citizens and small kids included). Each one of them were very aggressive in their behavior. I had breakfast twice and it was similar on both the days.

One of the restaurant attendant (waiter staff) was loudly swearing, cursing, abusing while cleaning the tables.

I have had the privilege to stay in numerous hotels across countries but never have I seen people in the hospitality industry behave this way.

I will suggest all tour operators to reconsider booking into this hotel

Disappointing Experience - Poor Service and Maintenance

Rating: 1/5

I recently stayed at Hotel Millenium in France, and unfortunately, the experience was far from satisfactory. The service was notably poor, with several issues that went unaddressed. The kettle in the room wasn't working, and despite requesting, the rooms weren't cleaned properly.

What was most disappointing was the attitude of the staff. They seemed indifferent and unresponsive, giving the impression that they were unaccountable to the guests. As paying customers, we expect a certain level of service and respect, which was lacking in our case.

Given the subpar experience, I would have given a 0-star rating if possible. Hopefully, the hotel management will take guest feedback seriously and work towards improving their services.

Would not recommend.