Hydramis Palace Beach Resort

Unfortunately, we had so many issues with this hotel that I just simply cannot give it more than 2 stars. I do not really understand where those 5 stars came from.
So when we came here and checked in, they gave us room number 725.
This room looked below average, there were no basic amenities like tampons, shower gel, shampoo, cotton buds, shower cap…
I wouldn’t have minded it, I brought my own but the bathroom wasn’t cleaned properly and there was A BUG!.
We spent 4 out of 6 nights in room 725 and after the fourth night we just had enough. The air conditioning was not working and the floor was extremely hot (like i am not kidding, it was boiling) and the whole room was VERY hot and humid and we could not sleep at all. We repeatedly complained about the A/C but it never really worked. Then we found out that just under our room there was a big generator and that was the reason out floor was so hot. Moreover it was making an annoying noise.
Overall, the room was smelly, dusty and hot. Then we just had enough and asked for another room. The second room was okay, there was a proper air conditioning, better hairdryer, it was cleaner and nicer.
But still, don’t expect something big, the rooms are outdated and old.
I will post some photos from the first room.
Please, change the shower curtains, they are yellow at the bottom and just look dirty.
The food was average, you can choose what you want.
The beach was small but pretty. The whole resort looks nice since there are lots of flowers. The pool bar had a snack corner but those snacks weren’t good.
What I was missing the whole time was a pool or beach restaurant with FRESH snacks like gyros, pizza, fries and so on. Snacks at the pool bar were stale and just not very appealing.
One of the receptionists can’t speak English and it was hard to understand him.
It was still a pretty nice experience but not what we expected. I think this place needs a lot of improvement.
I have a tip though, if you want to see more of Crete, rent a car and go somewhere because there are not many things to see nearby.

The food here is terrible!!! After 3 days I got food poisoning and was sick for 2 days in bed. These guys don't know you actually need to cook the food all the way, many times the meet or the pastry was raw...
Then the manager called me 10 times next day on the phone in my room to appear friendly so I won't make a complaint, but never said they are sorry and take responsibility for the event, she was just annoying me. Don't go here unless you have a strong stomach...

Please do not choose this hotel if you are traveling three adults or parents with teen child!!!
They do not have triple rooms. Instead they suggest to sleep in prison/motel-like foldable beds (please see photo attached) or childish sofa, which is 150 cm.
We asked hotel to change our room, or at least bed, however, with no results as the staff did not even tried to listen to our reasonable complaints.
Staff at the reception (especially the older Greek man) was exceptionally impolite and rude.
Wine at the bar is terrible! Like acid or vinegar :(
Food is okay.
Room and cleaning services are okay.
However, the air conditioning in some rooms are not working.
Animators and activities during evenings are very poor.
There are no self-service of drinks during lunch and dinner time, which is weird and awkward. You need to wait until waiter come and take your order. So if you want to order twice – please arm yourself with patience! What is more, there are no drinks service until 11am (not even soft drinks). You should wait in long queues by the pool bar.
Sadly, we do not recommend this hotel.