Hotel Elvetia

Poor customer service.
1. The old lady could not find our prepaid reservation. She stressed us enough as it was till someone else arrived to resolve the issue.
2. She also sent us to an already occupied room! She never apologised for that, and told us the other person should have locked the door!
3. Our room did not have central heating, air con was on all night long
4. The rooms are in urgent need of renovation... We thought we travelled back in time.
5. Wi-Fi was not working at all!
6. Poor breakfast.
7. Wake up call service woke us up at 7.30 without asking for it! When we questioned it, they told us they had forgotten about it from the previous occupier.

So many errors, no apologies whatsoever.

Well, this was clearly NOT what we expected. Me and my husband arrived at the hotel and we were amazed of how nice it looked from the outside. Surely said to each other that we booked a very classy hotel. The lady at the reception was quite nice and she told us where we could find our room, first floor, when exiting the elevator all to the left. Well, it was ALL THE FREAKIN way to the left until we thought is this still the hotel?? Entered our room and we were like, it’s ok.. until I turned the light on in the bathroom.. The ceiling had a big spot of mould! It was just all black and green. Shocked.. Opened the curtains in the room and the only thing we saw was rain pipes and the back wall of the hotel that was there. Obviously we did not stay there and luckily for us, we found an amazing room to stay elsewhere. I am not saying that ALL rooms are like this, but you might reconsider the rooms booked and wish you get “the nice one”. Cross fingers!