Gallery Art Hotel in Trikala

We booked three double rooms for three day trip and the beautiful town of Trikala but unfortunately an accident happened to one of the couples. The hotel according to their policy agreed to return the already paid one day deposit to the couple which had the accident, but not to the other ones. Thereafter we called them one day before arrival there for discussing our options including and accepting a higher cost for transferring the booking one month later for not losing our deposits or staying there for one day making use of our deposit. The lady on the phone late in the afternoon the day before, said that generally their policy does not include transferring the booking, but she’s going to discuss it with the owner and come back to us. She never called back and when we were up to start our journey the day after the hotel I called them and they said that they had already booked our rooms to other customers. From that point and then we change several emails in which the first that we had cancelled the rooms that had never happened verbally or written and after some emails they stated that we didn’t accept the increased price for transferring the booking. I know that it sounds crazy, but this is all true. One of the proofs of my sayings is that the day of arrival they called us later to tell us that they booked us in another room in a remote village that they were not obviously obliged to do if we had cancelled the rooms ourselves as they stated. Please contact them only via email or keep proof of your conversations with them because there is a high risk of misbehaviour.