Bill & Coo Suites and Lounge -The Leading Hotels of the World

Let’s start with what was good. Spectacular views! Great location we walked to and from town daily for lunch and dinners! The hotel food was mediocre, the service left A TON to be desired. When you ask the concierge to make a reservation sometimes they do and sometimes they send you a link for you to do it. When you ask for transport sometimes you get it and sometimes you don’t. They never mention that uber is an option too. When you sit at the pool prepare to watch the staff watch you but do nothing. If you want a drink or something you will walk by the server go to the bar and get it yourself. The couples massage booked for two hours two days AHEAD so you can enjoy the ONLY hot tub on the premises after- your asked to leave for next client and 80 min!!!!!!! A lot of sorry all day with a smile. You want lunch before lunch- NO You want breakfast five minutes late- NO There was cat poop on my porch my whole stay. Water in the room was not replaced. The room: mediocre looks like ikea. There’s no plug in the bathroom so you can’t blow dry you hair in front of a mirror- who designed this room???? The lighting is terrible for makeup application. Always dim. You can hear all your neighbors The gym: tiny one working treadmill one not another sorry with a smile one bench one machine for push pull nothing for legs. Terrible gym it’s mustie dirty no windows like a dungeon.