Santa Marina, A Luxury Collection Resort, Mykonos

Very beautiful hotel. However, the reception staff just ruins the atmosphere. First, if you are traveling with a male have him check you in because even the female staff doesn’t want to address another female. I let it slide at check in and thought maybe it’s just me, but at check out when I asked a question and she turned to my husband to answer I knew I wasn’t dreaming it up. Additionally, any time I’ve been at a large property (or another Marriott) they pull out the map and show you or explain where things are like the pool, gym, etc. They didn’t. We had to come back down later and talk to the concierge about it since there are no maps in the room or on the app and it wasn’t explained to us by the person who showed us our room. The saving grace of the hotel is the restaurants. The staff and food are amazing. They should switch out that staff for the front desk staff so they can learn a thing or two about smiling and treating guests like they are not a burden by asking questions. My husband was trying to arrange a trip to Delos. And he had been waiting for a phone call about it. When he finally did connect with the staff about it they were rude and told him they had called three times already. He said you should leave a message because he didn’t see the calls (nor did they show up as missed calls). Additionally, if you call the hotel to arrange a ride to be picked up from downtown just be prepared it will not go smoothly and if they tell you they will call back with the number of the car they might not call back and when you do call back the person who answers will have no clue what’s going on(I’m not sure how this can be improved upon bc it’s just a mess finding a car when you want to leave little Venice). The grounds are beautiful, but the front desk needs to be retrained.