Hotel Cascade Resort & Spa

Hotel as a hotel us good. Staff is very nice. But termal pool is public, so everyone from outside can come and bath. Cave bath is paid extra!

We were there from Monday till Wednesday, the hotel was pretty empty. The overall feeling was good, it was worth the price. The food selection wasn't so extensive but they were tasty. The hotel wellness was cosy, we really liked the sauna and the cold plunge but we missed a jacuzzi. There's an outside hot bath with thermal water which is really nice and it is open until 2am, we went there on the first night after the dinner. The cave bath is a must to try, especially if you like the slides. Unfortunately some of its services weren't working because it was a weekday and it was really empty too.
The hotel room was tastefully designed and clean, the bed was comfortable, the sound insulation could have been better.
Half of the staff in the hotel were brand new due to the covid related closures, and they didn't really know how to handle particular situations, also they seemed a bit rude. The other half was really kind and helpful.

I was there in the middle of the week for two nights with my partner. The experience was positive, the room was modern and enough comfortable, food is nice, the level of service is almost always good. The internal spa area is cozy, with all what is necessary to have a relaxing afternoon; in our case the last afternoon was ruined by a group of ladies who were partying in the spa, without being recalled to behave. I would suggest to enforce a bit more the already existing internal rule of silence and calm inside the spa. The near cave bath was great to see as well, it is a must to visit.

The restaurant is excellent. Not a gourmet place, but flawless - it would be a 5 on its own. The enteriour of the hotel is very nice and it has a definite peculiarity - the place is extraordinary from this aspect. The cleaning however has some room for improvement - not bad at all, just not perfect. And the wine selection. There is a big local wine producer providing questionable quality wine and leaving very little room on the wine-card for others. I can hardly understand why this excellent place misses the opportunity of completing the guests' experience with some also local but really high quality wine. Some are available in the surroundings at a moderate price, so this can not be the reason for this hiatus.
Despite of this - and especially if you can enjoy your meal without a glass of good local wine - I definitely recommend the hotel for a stay. Not mentioning the thermal bath nearby which is really nice and open for long in the night and is free for the hotel guests.

Nice hotel, good service. The only negative I may mention that the hotel itself is a little garish with many artificial lamps, decorations, curtains and statues. I found this too artificial. I prefer natural materials, ornaments and simplicity in the outfit.