Hotel & Park

We chose this hotel to enjoy a weekend in Hungary. Unfortunately, it was the first time we traveled to the neighboring country and our expectations were disappointed (we have been traveling abroad since 1996). Very briefly, what could be better: 1. PARKING - because on Friday evening there was a private event in the hotel and those guests came there with their cars, those of us who were accommodated and arrived later in the afternoon apparently did not get any more places; at the suggestion of the receptionist we finally parked on the property, but in a place where the car was not safe; 2. NOISE - on the first night we could not rest because of a constant noise produced by the air passing through a pipe in front of the balcony of room 212 - at the reception we were told that we could only change our room the next day because there were no others available; regarding the noise - any movement in the hallway or in the neighboring rooms could be heard quite loudly and was disturbing; in the morning you had no chance of sleeping until at least 9 am because the cleaners were talking loudly and manipulating utensils noisily; 3. THE MASSAGE (we were fooled about the massage) - at the SPA we specifically asked before making the appointments whether the massage offered was a relaxing one or a bit stronger and we were told that it was therapeutic and that it felt intense... we felt more like a kind of caress than a massage (the staff would have liked to know at least a basic level of English or German); 4. at the SPA when I went on Saturday evening I couldn't enter the Finnish sauna because a "special program" was taking place and it was released when it was already time to go to dinner; 5. DINNER - the food was good, but it seems that not even a glass of water was included in the price, any drink had to be paid extra... I don't understand why water or tea are not included, I have never seen this at any other accommodation before; 6. ENTERTAINMENT GAMES - there are advertisements for the London bar inside the hotel throughout the hotel, but when we went to book we were told that everything was full (darts, billiards, bowling), that they were occupied by people from outside the hotel... I think that here the guests should have priority and then the others from outside; 7. STAFF ATTITUDE - upon departure, apart from issuing our bill, we did not receive any questions or forms related to how we felt as guests... and there were only us at the reception along with the 2 receptionists. Being the optimistic type we are, we tried to make the most of this situation and enjoy this relaxing getaway. It's a shame that the location has potential but is poorly managed, with no focus on customer satisfaction.
What we liked: 1. The food, especially the breakfast, very rich in options and with quality products. 2. The location is very close to the center (15min to the castle) and is in a quieter area. 3. The room and bathroom were clean and didn't smell bad (although the facilities are not exactly new). 4. The SPA wasn't that crowded, especially in the evening before closing.
Despite the hotel's potential, poor management and lack of customer focus diminished the experience. We made the best of it, but wouldn't return.

Attended a conference at this hotel and was pleasantly pleased with the hotel. Large hotel with good facilities. Restaurant food was very good with good selection. My only concern was with my bedroom which was a single room but very small. The bathroom was even smaller and you could hardly use the shower due to its size and I am not the largest person. Not one TV channel was in English so had to use my laptop instead. I know my room was small and for me it was inadequate but my colleagues had different views on the bedrooms as they had no concerns so I must have been unlucky

This hotel is not recommended, please book carefully...