Jaffa Garden - Yefet 1 Boutique Hotel in Tel Aviv

We are very disappointed with our recent stay at The Jaffa Hotel. I got engaged in Israel and chose to spend the final three days of our trip at your hotel, expecting a luxurious and memorable experience. Unfortunately, we deeply regret that decision. From the moment we arrived, the service was far below expectations. The staff was inattentive, and our room was poorly cleaned after each service. We experienced issues from day one until check-out — including a complete lack of responsiveness and professionalism. One of the most disturbing incidents occurred when I stepped barefoot on a dead bird on the property grounds. We immediately reported it to a staff member, who saw it, did nothing to clean it, and responded by saying, “We are all going to die.” This is not only unacceptable but deeply inappropriate and alarming. In addition, our room keys never worked — not even once. We had to go down to reception every single time we wanted to access our room and ask for them to be reset. For a hotel of this standard, that level of inconvenience is unacceptable. What was meant to be a joyful and meaningful close to a special trip became frustrating, uncomfortable, and frankly shocking. We expected far better from a hotel of this caliber i have videos of the poorly cleaning of the room but cant attach them here

In short, this hotel is completely overrated. Nice rooms, but not more than that. very expensive (1100$ per night) for a very standard room. The breakfast was minimalistic, and there was no variety whatsoever . for some reason, online, it appears that this hotel is adult only, but the hotel was full with children (take notice if you look for peace and quiet). Service was horrible and discriminating - the pool manager didn’t allow us to stay in the pool after the check out ( which is OK if it is hotel policy and enforced on everyone) and made sure yell to us across the pool that we have to leave the pool an hour before our checkout, this definitely made us feel unwanted and unwelcome. reception would not let us pay for late check out, but another couple that checked out at the same time as us were allowed to stay at the pool after checking out and returned to the pool without any issues after returning the room keys. I would expect more from a luxury hotel or as they call themselves. We paid an exorbitant price and had a very bad experience, I won’t be back to this hotel for sure because I don't really like being treated differently than others. I would recommend you to look for luxury somewhere else.