Hotel Al Sole Terme

Let me start by saying that I was with the family in September and we had a very good time. We returned for a relaxing couple of days again with family in the second week of February. The sore point is the room, already the moment they welcomed us and everything started badly they couldn't find a table for a family of 7 people, they didn't even know we were arriving. After they had seated us and had time to sit down and take something from the buffet, they had already served our first courses, they didn't even give us time to eat calmly. You could see that the gentleman who served us was in such a hurry as if we were a burden. Within 20 minutes we were served first courses, second courses and desert. Something never seen before. The gentleman who served us smelled horribly of cigarettes, being a non-smoker, I feel like vomiting as soon as I smell this smell. The icing on the cake was when he picked up young kids he constantly scolded them. I'm sorry but it's not the same as before. Another sore point was the very poor breakfast, no yogurt or croissants, and the finished cold cuts sat empty on the buffet for 20-30 minutes. The coffee machines were dirty and had ants and cockroaches running around.

1 week ago we were with our family for holidays at Hotel Sole. Everything perfect apart from the room which is a disgrace together with the head nurse Lia. Which made us wait at the entrance for quite a few minutes. When we arrived we could see that she didn't even know we were coming and from here you can already see how little organization there is on the part of the head nurse. Rude and rude even in serving without the slightest care of what he does. We witnessed his screams and shouts both from the kitchen and in the dining room, a shame as he mistreats his colleagues without the slightest dignity and respect towards them. Horrible breakfast, expired and dry croissants, moldy bread, half-open butter, others with mold inside. Poor breakfast buffet: always missing yogurt, cold cuts, desserts, fruit. And when we ask if we can still have stuff we are told it's only on request, But what stuff is that!!! The coffee machine is half broken and it's all dirty and filthy. Cutlery and glasses are not full of stains. Last thing to add, the blonde waitress responded in a rude way when we asked if we can change the seconds and replied: gentlemen, you didn't choose it so you can't have it.

A very bad experience. As soon as we entered we were treated with rudeness, all the staff were rude and untrained. The nightmare room, mold everywhere, dirty bathroom, faulty shower, as soon as I touched the hat dryer it fell from the wall and behind it was incredibly dirty. The carpet was old and very dirty (even in the corridors, not just in the room).
I don't recommend at all.
We will never return.