Hotel Universal Terme

After we tried to get in touch by email two weeks ago, coming with special needs question, letting me believe that as a disabled person, I wasn't worth answering my questions, my question was finally answered on messenger today. Coldly and in a very unwelcoming way. Basically, it looks like nothing is done at this place to welcome people with disabilities, let alone even trying to help people with special needs. Isn't termalism supposed to be good for us ? It is. But why caring ? The lack of adaptations for disabled people is yet an issue but my questions were answered partially, never fully, like they didn't even want me to book there or as if I was being a problem to them. They didn't even try to arrange a solution or try to be reassuring. They even were rude enough to assume if I could climb a stair or not, basically depriving me of my knowledge of my own body limits. Everywhere I go, and I do travel a lot, even when the place isn't fully adapted, people are always answering fully to my questions are nice, welcoming and helpful. All that I felt from this hotel's staff is discrimination. Not unhappy to not having to visit that place. Just imagine how they're treating you if you get there with a disability or a condition without taking the time to check before. Apparently, we're not worth more than a mangey dog to them.