Hotel Universal Terme

Very disappointing. It all started upon our arrival, our luggage were standing in the hall (by the way no one cared about helping us with our 10 suitcases and two old ladies and my handicapped sister accompanying me) and one of the ladies of the staff (probably the manager) stumbled into one of our suitcases and complained about the fact that they were not supposed to be there, on her way… No apology, nothing. No comment! The room we had was old, the carpet was not clean, everything needs to be renovated. It is not a 4 star hotel; rather a 3 star. You go there for staying in the hot pool but they do not provide you with slippers (you have to pay for them) or towels (which you also need to pay for). They also make you wear a swimming cap in the pool and again they charge you for this. A disgrace. Swimming pool is nice though. We had some dinners at the hotel and the food was good but the service is rather poor.

We stayed for one night in this well-located hotel in the center of Abano Terme. Good, on the ground floor, the spa/wellness center with indoor and outdoor swimming pool of small dimensions but livable and usable until 11.00 pm. The hotel is heavily showing the signs of age both in the common areas and unfortunately in the rooms. We stayed on the first floor and the room, although large, was furnished with seventies furniture and with the only sign of modernity represented by the flat-screen TV and available wifi. The double bed had two mattresses attached, one soft and the other hard..! The small, blind bathroom with a toilet paper/towel holder that hinders movement on the WC/Bidet. The encrusted mini bar containing only 2 bottles of water (for a fee) A small terrace with a floor, chairs and table covered in dust and an iron barrier with peeling and rusty paint. The restaurant room is large, the food is plentiful but of medium-low quality. Friendly and helpful staff

After we tried to get in touch by email two weeks ago, coming with special needs question, letting me believe that as a disabled person, I wasn't worth answering my questions, my question was finally answered on messenger today. Coldly and in a very unwelcoming way. Basically, it looks like nothing is done at this place to welcome people with disabilities, let alone even trying to help people with special needs. Isn't termalism supposed to be good for us ? It is. But why caring ? The lack of adaptations for disabled people is yet an issue but my questions were answered partially, never fully, like they didn't even want me to book there or as if I was being a problem to them. They didn't even try to arrange a solution or try to be reassuring. They even were rude enough to assume if I could climb a stair or not, basically depriving me of my knowledge of my own body limits. Everywhere I go, and I do travel a lot, even when the place isn't fully adapted, people are always answering fully to my questions are nice, welcoming and helpful. All that I felt from this hotel's staff is discrimination. Not unhappy to not having to visit that place. Just imagine how they're treating you if you get there with a disability or a condition without taking the time to check before. Apparently, we're not worth more than a mangey dog to them.