Hotel Terme Delle Nazioni

This hotel is a 3 star at most - I was shocked when I saw the room - outdated, shabby little room with ONE ceiling light, making it look like a prison cell. The shower pressure was really bad so I reported it to the reception and neither he nor his colleague spoke English??? How can you work in a hotel without speaking English? The maintenance man came into my room to fix the shower, stepped on my shower floor mat in DIRTY shoes, spoke some incoherent Italian, threw his hands up, said "Prego" and left without a word. The hygiene conditions can also be questioned to be honest - I wish I'd have booked something else. I'm regretting picking this hotel.

This is a 3* hotel if you're staying in a business room.

1) I raised concerns regarding the wallpaper pealing in multiple locations, the shower being a grotty handheld head in a small plastic enclosure, and the air conditioning not functioning despite it being 23'C when I was there.

The hotel's response was that I was staying in an "economy room", so clearly the 4* rating isn't applicable to some rooms.

2) They charge you 3 euros for water at dinner without telling you, enough said there.

3) They may or may not have basic medication, I'm not sure. I fell ill unfortunately, so I went to reception to ask if they had any basic tablets or soothers to help, and I was told they didn't, so I had to spend 20 euros at a nearby pharmacy to get some basics, only to learn the next day that they did have some medication, although I've spoken to the owner and he seems to indicate that there isn't any medication, so god know whether they do or don't.