Grand Hotel Excelsior Amalfi in Amalfi

The hotel is beautiful, the view is amazing, and the service is fine (some Italians are not very friendly). The room is nice, but the bed is quite uncomfortable. I had back pain every day, as well as a sore neck. The hotel is a bit far from the city downtown, but they have a free shuttle service.

We stayed 3 nights in September at the hotel. Magnificent view and a really cool pool. All the staff was kind and friendly. Hotel was clean and breakfast is really nice. Shuttle service was easy to use. Private beach was too nice and quite it was safe. Highly recommended. Special thanks to Mr. Salvatore from reception.

Beautiful Location, Warm Staff, Breathtaking Views — But a Few Improvements Would Make It Perfect

We recently stayed at the Grand Hotel Excelsior in Amalfi and overall, we had a truly enjoyable experience. The hotel is perched high above the Amalfi coast, offering stunning panoramic views that really elevate the stay. Waking up to that scenery each day was absolutely magical and one of the highlights of the trip.

Our room was spacious and had a lot of potential, but it was one of the non-renovated ones. While it was clean and comfortable, the furnishings and overall decor felt quite outdated—especially in contrast to other areas of the hotel that seem more modern and refreshed. A renovation of these older rooms would really help maintain a cohesive style and elevate the guest experience.

The staff were wonderful—always friendly, professional, and happy to help. The service overall was warm and attentive, from reception to the shuttle drivers.

The hotel offers a free shuttle service that runs throughout the day to both the town center and the hotel’s private beach. You can book your time slot in advance, and they’re quite punctual. A big plus is that the drivers are happy to drop you off mid-route if you’re heading somewhere else along the way. This added flexibility made getting around very convenient.

The hotel’s private beach is another great perk, especially during peak season when public beaches can get crowded. However, it’s important to note that the beach is not sandy—it’s made up of rough, stoney terrain. We highly recommend bringing swimming shoes to make the experience more comfortable, especially if you plan to go into the water. The shuttle takes you directly there and picks you up at your scheduled time.

Breakfast was decent and included a variety of basics—fresh fruit, pastries, eggs, cereals, and juices. It wasn’t particularly memorable, but it covered all the essentials. As for the hotel restaurant, while the food was okay, the menu felt quite limited. We felt that a bit more variety and some local, seasonal options would really enhance the dining experience and better reflect the rich culinary culture of the region.

To sum it up: the location is unbeatable, the views are breathtaking, and the staff really go above and beyond. With some updates to the older rooms and a bit more creativity and variety in the restaurant menu, this hotel has the potential to be one of the standout stays in Amalfi. We’d still recommend it—especially if you value views and a peaceful escape—just with a few practical expectations in mind.

A very good hotel with amazing customer service.

Pros:
1. They give you a free shuttle service that you can book in advance to and from Amalfi city centre. You can book it from your own phone when you are out on some trip and anytime with ease.
2. People at the reception are very nice and helpful. They even upgraded my room for no extra charges. 
3. The restaurant serves amazing food.
4. Views from the hotel, cleanliness and the overall ambience deserves Five star!

Cons:
1. Location is bit far from city centre and if you are travelling in peak season even with the free shuttle, delays might irritate you.
2. Breakfast buffet has less options especially for vegetarians. I expected atleast some warm food options like a toasted bread or crepes. 


Recommend to book it 100%.

My husband and I absolutely adored this hotel. We are so happy we chose to stay here. I think that the actual town Amalfi is such a beautiful and authentic place, unlike other towns that felt more like “tourist traps” on the Amalfi coast. It was by far our favorite town that we visited in this region.

The hotel itself is absolutely stunning, and its location is perfection. Being situated high up above the city center offers a unique perspective that you don’t get if you were to stay downtown. We loved watching the boats and taking in the gorgeous sunrises and sunsets everyday. The complimentary shuttle service makes it so that you can get downtown quickly and easily, and drops you off right in the middle of everything, making it easy to walk around downtown, catch a ferry or bus, etc.

The hotel is also extremely accommodating in booking private transfers, excursions, etc. The staff were incredibly kind and knowledgeable. The building and rooms were clean and gorgeous. We simply cannot speak highly enough about this place, it was absolutely perfect and we will remember our stay forever!

The hotel is very good in all aspects

My husband and I had the best experience staying at this hotel. It had the most breath taking views from our balcony of our room as well as the common areas of the hotel. The staff were very friendly and helpful. Breakfast was wonderful and dinner was delicious! The shuttle to their private beach is worth while.

Great location and stunning view from the room. The personnel at the reception were very welcoming with excellent service during our stay. Shuttle bus service was also great. 
Service and approach from waiters at the bar/restaurant was extremely poor during our whole stay so obviously something was wrong at that area of the hotel.