Hotel Astoria

Do you like a place that takes the immediate assumption the customer isn't smart enough to be in control? This is your place! The air conditioner runs on a periodic schedule at a not very air conditioned temperature. Go to bed at night and the AC is on. Wake up in the morning and it's off and your room is hot. These are not inexpensive rooms. But it seems like their goal is simply to make as much profit as possible at the expense of the guests' comfort.
The rooms are small, the room refrigerator really small, and the breakfast reviews from people giving it a 5/5 could only be written by the front desk staff. Breakfast is terrible. Go somewhere else!

The worst experience I’ve ever had travelling. Dirty room, air conditioning broken (the room temperature was over 32 degrees), shower was broken and the whole bathroom was completely flooded, WiFi didn’t work at all, really bad crew, dirty room, noisy room, they just simply didn’t care about our situation and complaining. We tried to reach out to them and they asked us to send messages via WhatsApp and then they just ignored our messages. We were without support and answers, locked in an oven room. To finalise, they told us that we could send a message to Booking to have our money back, but then when we did it they simply declined it. A completely absurd! Really don’t recommend it. Don’t go there, otherwise your trip will be a nightmare!

Zero stars!

This place is without a doubt, the worst place that we have stayed in 18 years of traveling. I mean it! We travel several times a year and have stayed in all types of properties, such as Marriott, Hilton, IHG, Airbnb, Expedia, hotelsunited.com, etc. We had never experienced anything like it.

Do NOT be fooled by the location and the pictures. Deceiving!

DO NOT BOOK THIS PLACE!!!

I reached out to them to let them know that the AC was not working properly, and therefore, the room was extremely hot. I spoke to Tani, who told me he was alone, his manager was out of town, and we had to wait until the next day. Thus, I asked him to move us to another room until the following day and to contact the manager, but he refused to do both. The manager’s name is Zani, and he is equally inefficient, ineffective, and useless. To get their names, I had to request it 3 times.

The following morning, we all woke up with a headache due to the overheated room. That morning, they sent someone who didn't check it, he only drained the AC line, so the AC still would not cool the room.
Even if we set it on continuous running, it would stop like it was set on auto, so it would automatically go off while the room was still hot. Despite having some issues, I believe the AC is too small for the space. I am sure we are not the first ones calling them about it. However, by their response, I am not surprised they know about the issue and knowingly, won't do anything about it.
In addition, the room doesn't even have a fan to cool it.

We also bought food that we had to toss away because the “mini fridge” they have in the room DOESN’T work either. I also let them know, but I focused on the AC because that situation was urgent! This place was a NIGHTMARE!

They will take your money, and you will have a miserable stay. It was a nightmare!

To recap, the AC does not work properly, their communication is awful, and their customer service is even worse. Beyond that, they will lie about it to avoid compensating you. Their behavior is unnaceptable and dishonest!

This place should be out of business. Stay away, give your money to someone who cares and values you as a customer.

Not good, in the rough part of town but close enough to the good stuff and the train. They have an 8.6 on the desk which must have come from their mum and dad as 5.5 / 10 is more likely
I will never stay here again just because there’s plenty of better places and this feels more like a halfway house with a busted shower head, no hot water, grubby hallways and carpet, no blankets, mess out the front etc