Hotel Grohmann

Not sure if we were paying for the location as the hotel itself wasn’t great. It would be perfect for staying for B&B but I certainly don’t rate it for a half-board stay. Positives - bedrooms were clean and beds comfortable. Bathrooms look recently refurbished and the showers were great. Staff were generally friendly & helpful. I found the breakfast offering good but I’m not one for a cooked breakfast so can’t comment from that perspective. If you do like a cooked breakfast then they have scrambled eggs and boiled eggs available. The hotel is relatively close to the lift and the ski bus stops right outside the hotel. We visited toward the end of March and had no troubles with lift queues. Negatives - a couple in our party are vegetarian. There were very few options for vegetarian meals, on some occasions fish options being advertised as the vegetarian option. On the evening we arrived we were presented with a plated selection of leftovers from the evening meal which consisted of meat lasagne, some form of braised meat in gravy and a scoop of mash. This was fine for me but clearly left the vegetarians amongst us with a scoop of mash for dinner. Luckily they were ok with the meat items on the same plate. They were reheated in the microwave to just above tepid. Most meals from then on could only pass for warmish. By the end of the week we were going for dinner a little earlier and the meals were hotter so I suspect meals are plated early and not kept warm, plates were certainly stone cold. There were some appetiser options available before your selected starter arrived, but unless you got down for dinner early some of these would have been eaten by early dinner guests and not replaced. Etiquette wasn’t great with guests plates being taken away before everyone at the table had finished and on one occasion a main course being left at the side of the person while they were still eating their starter. You couldn’t spend cash at the bar. You got a bar tab per room, which accumulated throughout the week. As I was sharing a room with a friend it meant we had to keep track of what we were drinking each day. We had other concerns but I think I’ve covered the main issues. The resort and ski area are great.

Second visit, our room had been upgraded and was adequate for a ski trip, housekeeping is excellent, everywhere is clean and towels are changes regularly. Unfortunately the food was very poor, breakfast offering just adequate, scrambled eggs only hot offering, BUT cold! Dinner is quite obviously plated in advance so is also cold. Staff appear to be under pressure to get meals out so did not wait until previous course was complete before presenting next course. This restaurant needs a major improvement to food offering and customer service, as a consequence we ate at various other restaurants in town, all of which were excellent. I offered feedback on leaving which was graciously accepted, if anything changes remains to be seen.