TH Courmayeur in Courmayeur

Avoid this hotel!
This was by far the most disappointing hotel experience I've ever had. While it looks nice on the outside, everything falls apart once you check in.

The ski room lockers didn’t work, leaving our gear wet, and our room stayed freezing despite complaints to reception. The restaurant layout was bizarre, with food spread across three rooms, and the quality was subpar (definitely not worth 45€ per person). Breakfast was bland, cold, and lacked variety.

The spa was an absolute disaster. We had to walk through the restaurant and reception in robes to get there, only to be told we couldn’t enter without buying flip-flops. The pool required swim caps, which they tried to sell to us as well. Add in the smell of sewage, and it was hardly a relaxing experience.

Dinner service was chaotic, with long waits, missing courses, and confusion over a bottle of wine we’d saved from the previous night. The staff was trying, but the management was dismissive and unhelpful. We were promised a refund for one dinner, but even that became a struggle, with the manager handing over 90€ in small bills, seemingly collected from staff.

Overall, this hotel feels cold, corporate, and completely indifferent to guests. It’s far from the warm, welcoming experience you’d expect in the Italian Alps. They claim to be a 4-star establishment, but this place doesn’t even come close. I couldn’t wait for my holiday to end—don’t make the same mistake!

I have never before reviewed a hotel, but after my experience here i feel the need to warn future guests about the reality of this hotel. Although every thing looks legit from the outside as soon as you check in, the adventure begins… Day 1 We checked in after a long day of skiing, the receptionist informs us there is a ski room with heated lockers. Great we think. We placed our gear in the locker but where unable to lock it with the card, went to reception to ask for help and was given a new card. Tried again with no result. I went up and down from reception to basement three times. In the end we gave up and left it unlocked. The next day everything was still wet so not sure about the heating aspect of the locker. In the afternoon we informed the reception that our room was cold. The receptionist assured us that he would make sure it was warm. The temperature never changed until we checked out. In the evening we went to the restaurant as we had booked half-board, dinner and breakfast. We where seated in an empty room at a very awkward table overlooking the kitchen door, but ok. We sat there for a while looking at each other and looking for the buffet we had booked. After asking the waiter he told us it was in the next rooms. So we left our table and started searching. What we discovered was a very strange restaurant layout stretching across three different rooms as was the buffet. The food was bellow average, especially for the price of 45 euro per person. There was no atmosphere, no music just an awkward silence. It felt like eating in a hospital waiting room or something. Our room was in the front of the hotel, and very noisy at night from the traffic bellow. Day 2 We go down for breakfast, not a great variety or quality. they can’t make an omelette the fried eggs are cold, no fresh juice generally everything is very bland. At this point we have lost hope and aren’t even surprised any more. After skiing we thought the spa would be a good idea. We booked our slot as we where told and headed there. We got in the elevator and pressed the -1 button which corresponded to the wellness area. But of course nothing it straight forward at the TH Courmayeur. As the elevator door opened we saw the kinder-garden in front of us, we immediately thought we had landed on the wrong floor but after double-checking we where actually at -1. So we continued down the hall and opened the door in front of us, inside was a conference room full of people. We where in our robes… After asking a member of staff where the spa is she answered in Italian, luckily someone from the conference translated for us. (I cant believe I’m writing this) We had to go up a floor, walk trough the restaurant and reception (in our robes) to get another lift to -1. Finally we get to the spa, the receptionist looked at us and told us that under no circumstances can we enter the spa wearing slippers. Although in the spa rules it clearly states that to enter the spa you need a ba