Hilton Rome Airport

This was one of the worst hotels we have stayed at in general, let alone for a Hilton property. For us, so long as the hotel is clean, we can overlook many other factors.

Starting with the positives, the location is excellent if you are wanting to stay close to the airport. We stayed here for one night after our cruise on our way home, and we just wanted something close to the airport for the single night as we had already stayed in Rome prior to the cruise. You can walk to the terminals via a covered walkway with moving foot walks. No shuttles to the airport required.

You can get into Rome via train by walking to the airport and taking the train into Rome. It’s about 30 minutes. However, if you want to visit Rome, I would personally just opt to stay in Rome.

The staff here were very good. We especially had excellent service at the on-site restaurant which was surprisingly tasty.

However, this hotel is not clean. It’s dirty. Upon arrival, the lobby is well-kept and clean. It’s pretty updated. Once you get to the guest rooms things go downhill. The hallways to the guest rooms are severely worn and outdated. The carpet is old and disgusting. The walls are beat up. The doors are very old. They have at least replaced the flooring in the guest rooms with a laminate wood instead of the nasty, old carpet, but the room was just dirty. There was dust and grime in the corners of the floor. There was toothpaste crusted on the bathroom faucet. There was urine around the base of our toilet, which we did call the front desk about and they very promptly sent housekeeping to clean. There were ants in our bed. Our A/C was blowing out hot air, and the front desk told us to turn it down to 5 C and wait 20 minutes, at which point it got cool but not cold. We requested a top sheet as the bed only came with a comforter and it was quite warm with the A/C not fully functioning.

We had relatives traveling with us and they said their room was just as dirty, minus the urine on the floor in the bathroom.

We would not opt to stay here again. I would rather find a wonderful hotel in Rome and give up convenience for sleeping in a dirty hotel.

Front desk staff is horrible. Managers and front desk staff will completely ignore you. Room itself smells disgusting, like musty and unclean. Walls are cracked, hairs in the bed and bathroom. Restaurant is overpriced. WiFi is expensive. Only benefit to staying in this hotel is the easy walk to the airport. If you don’t need the convenience of the airport, highly recommend stay somewhere else.

Edit: Keys barely work, we’ve had to get new keys 3 separate times now. Breakfast is very good, restaurant staff is nice (both dinner and breakfast)