Radisson Blu GHR Rome

I am not impressed! Location is not central. Close to the worst front desk staff that I have ever encountered. I asked for a concierge 3 times and was given a different story each time. The truth is, there is no concierge. It is just the unhelpful gentlemen at the front desk. There was one lady who was helpful and pleasant.

I arrived after traveling for almost 24 hours to find that a bus had just let off a group of cruise passengers. The lobby was packed! They did not have rooms available although I requested an early check-in (for an additional fee) in advance. The team was overwhelmed as if this was their first time having hotel guests.

Issues:
After waiting several hours for a room, we were given a room that did not lock. When I returned to the lobby, the gentleman told me that it is European law to not lock. When my husband went to the desk, they sent someone, acknowledged the lock was broken, and changed our room.

Neither party in our group received the requested premium room that we paid for but since we were so tired, we accepted 1 bed in each including the group that paid for 3 people in a room.

Asked for a local restaurant, and was given a name. I asked the gentleman at the front desk if a reservation was needed. He said no, just say you are from the Radisson and they will accommodate you. After walking to the restaurant, we were told they were full and reservations are required. When I returned to the hotel and told a different person, she said yes, at this time of year they are busy. I wonder why he didn't know that.

Avoid if you can!!!!

My second visit to Rome and I stayed at Radisson both times,

The hotel is very calm and away from the crowds. It is easy to get to the city by metro and bus station just in front of the hotel!

The bad thing I experienced was with the reception, who always working in the morning. When I paid for breakfast, for some reason, he didn't want me to put the bill in my room. He demanded I pay at the front. I didn't understand why. The next day was the same!

I released why.

When I was about to check out, he asked me for a payment and I said I had already paid. He said no, showed him my transaction, and he said" Oh yes, yes we haven't approved the transaction yet, which I didn't understand what he meant.

Being professional is accepting and respecting everyone at your hotel. You just don't assume and miss treating people! And be suspicious about me affording my breakfast or paying for my stay!

The room may be compact, but it's clean and comfortable. The location is convenient, with a Carefore Express located behind the hotel. However, there's a drawback: only two small elevators serve the entire block of rooms, each capable of accommodating just four passengers with four luggage bags.
Breakfast spread was not bad. But can get very crowded during peak hours.