Hyatt Centric Murano Venice

I had an incredibly disappointing experience at this hotel. Upon checking in, we discovered dirty sheets and hair on the bed. After notifying the staff, they changed the sheets, but to our horror, we then found blood stains under the duvet.

The lack of cleanliness and the poor handling of our complaint have left us deeply dissatisfied. I would not recommend this hotel to anyone and urge potential guests to consider other options.

Hotel is new and modern, but avoid the courtyard view room as it is really, really noisy at night. At first we thought it’s because of the restaurant but unfortunately it is still very noisy after 10pm. We contacted the reception multiple times and I could still hear people talking and laughing even with my earplugs. Although the rest of the hotel is really good, it is just impossible to sleep. I hate to say this but this is probably the worst Hyatt I’ve ever stayed, and it is also the last straw to throw me back to Marriott.

Having stayed at around 125 different Hyatt properties, I would say this property would be in my bottom 10. The hotel doesn't answer emails sent to them, the boat shuttle to the airport is conveniently out of service, the room gets uncomfortably warm with no reasonable way to cool it (AC is turned off in the winter and there is no fan option), breakfast is the same morning after morning, and no Internet available today.

The area the hotel is located in is pretty but it's an average of 30 minutes (18 minutes across to the closest point to 50 minutes from St. Mark's) away from anything of interest. I will admit, I did very much enjoy the boat ride (best seats are outside!).

I recommend looking elsewhere to stay in Venice. This property should only be an if everything else fails.