Masseria dei Monaci Hotel

Overall a clean & aesthetically pleasing hotel & parking was very easy. We had a few issues during our stay & staff weren’t overly helpful. When asked if they could book a reservation for us in otranto they said they could only book for their hotel & we had to contact restaurants ourselves, we then asked for the nearest bin around the pool & was told to go back to our room. My partner asked for an americano & he bought a different drink to which we told them it wasn’t right & was told to be a bit more clearer next time. When we checked out we were hoping to stay for the day around the pool freshen up & head to the airport in the afternoon. But it was €20 a day per person to stay for the day which we thought was completely unreasonable considering we’d stayed for 4nights. We also wanted our swimsuits to dry outside our room which we hung up over the chairs outside, the staff constantly moved our belongings so they didn’t dry. I’m assuming this was to not ruin the aesthetics of the hotel. We were then told we had to walk around the building to the back to hang up our wet clothes which was a bit frustrating. The breakfast is ok, a lot of pastries & sweet treats, we hadn’t realised you had to ask for yoghurt & there aren’t a lot of savory options. Overall the hotel is peaceful & a good distance from a beautiful otranto (€30 return - sept 2025) it’s on a fairly noisy road where you hear motorbikes going up & down throughout the day. It’s very quiet & very few guests around the pool, staff aren’t overall helpful & it felt like they did the bare minimum to keep guests happy.

Unfortunately, our stay was a little disappointing. On the positive side, the room was as expected, and the daily housekeeping was exceptional. Unfortunately,the hotel facilities listed online are a little misleading. We stayed during the first week of October, the poolside bar was closed, as was the hot tub, there were also a couple of occasions where the indoor bar was also closed/unstaffed. You need to request everything from staff (different types of towels, use of facilities, sunbed cushions, even milk for cereal) which means that staff are overworked and forgetful. When mistakes were made, the staff were apologetic which was appreciated, but it didn’t feel like a calming, luxurious experience that we had hoped for. The restaurant serves only seafood and they could not accommodate any vegetarian options when asked (I feel this should be stated in the hotel information available before booking) which meant that we needed to drive to Otranto every evening where there were thankfully many accommodating restaurants. The breakfast wasn’t great. I had contacted the hotel in advance via ******* for info on excursions, but they never responded. The vibe of the hotel felt like there was a lot of rules and you were often being watched by staff, which meant that we felt reluctant to spend our time there like we’d intended. The surrounding area is beautiful, but in comparison to other hotels and considering the limited service/facilities, this hotel is overpriced in our experience.