Hotel Medinblu in Reggio Calabria

A big disappointment!
Our room was a big disappointment for a 4 star hotel, totally unacceptable: In the basement, with NO WINDOW, no ventilation in the bathroom and a smell of cockroach killer. When we complained they said we have booked an economy room, and that was it. However, nowhere it was made clear during booking what "economy" really means! We left this mousetrap and the hotel right away, at midnight, since they said there was no other room available. Since we had a 5 night reservation, our agency contacted them the next morning making the complaint. They told her that they had one room available on the ground floor with window. When we went back to check it out, we realised that the room they were talking about was STILL in the basement (so they lied to our agent) with a window to a left over narrow open space (what they call a courtyard in their descriptions) where they keep empty bottle cages and trash. A friend that was travelling with us was given a ground floor room with a window at an air shaft, but since he was staying only for a couple of nights, he decided to stay. And I wonder, how a hotel can take 4 stars with such rooms?!!! So, unless you make it crystal clear you will be given a room facing the street avoid this place.
(After hotel's reply) An apology in English would be more appropriate.