Grand Hotel De Londres

🇮🇹Prima di tutto, l’orario del check-in era alle 15:00 e noi siamo arrivati alle 15:00, ma ci è stato detto che la camera non era pronta.
Per il letto matrimoniale avevano messo due materassi singoli con altezze diverse, e la prima notte è stata scomoda. Quando l’ho segnalato, mi hanno risposto in modo maleducato dicendomi: “Ti rimborsiamo le prossime due notti e vattene dall’hotel.”
Dopo questo episodio, siamo usciti dalla camera e avevamo richiesto la pulizia.
Ma avevano solo sistemato il copriletto.
Non avevano cambiato le lenzuola, né pulito il pavimento o il bagno.
Inoltre, non avevano messo acqua nel frigorifero.
Alcuni membri dello staff sono stati estremamente scortesi.
Anche l’acqua della piscina era sporca.
🏴󠁧󠁢󠁥󠁮󠁧󠁿First of all, the check-in time was at 3:00 PM and we arrived at 3:00, but they told us the room wasn’t ready.
For the double bed, they had put two single mattresses with different heights, and the first night was uncomfortable. When I complained about it, they rudely told me, “We’ll refund the next two nights — just leave the hotel.”
After that, we left the room and had requested housekeeping.
But they had only straightened the bedspread.
They hadn’t changed the sheets, cleaned the floor, or cleaned the bathroom.
Also, there was no water placed in the fridge.
Some of the staff members were extremely rude.
The pool water was also dirty.

Only hotel I've been, and I've been in many hotels around the world, where you have to pay for a sunbed at the pool!!! €10,- per person!!! Unbelievable....

The hotel looks like the last time it's been renovated was in the 30s. The fire alarm always glows, you have to pay for the pool and the wifi is barely existent.

We booked this hotel via trip.com in August for three of us include our son who is 5 years old.
The location is great and we loved the swimming pool and the classic service at the pool bar.
However, the reception lady asked us an extra charge 100 euros for 2 nights , she said because the room is for 2 person, so this supplement is for your son.
( we did not get an extra bed in our room was only a king sized bed for 3 of us. )
Later I rechecked my booking then find out she should not charge me again because the reservation is for 3 people
( I still have the reservation email and the receipt) . I hope the hotel can give us an explanation, and a refund of extra charge as well.

Booking number:34330883653
period: check in 11 August, check out 13 August.

this hotel is lucky to have such a great location.. the thing that surprised me the most was when the lady at the reception wanted to charge me 20 euros for the sunbeds that we had already paid for.. then she said that we should pay for cleaning the room... I've never seen that anywhere before that for approximately "150" euros per night, the hotel would honor the money for the night service! Wow, I'm in awe... In the evening we were asking about an iron, a 4-star hotel doesn't have an iron, he doesn't have anything, why does he have a 4-star hotel?

The worst hotel I have ever stayed in!
The service is not what you'd expect from a four-star hotel, and the room is dirty and too old. The price does not justify the value!