Hotel Plaza e de Russie - Relais & Châteaux

If you decide to stay in this hotel, I strongly suggest you to take pictures of every remote corner of the room before accepting it. They accused us to have damaged a stool we have not even touched or moved during our staying of one night at this hotel. So they forced us to pay 200€ saying that their cleaning lady yesterday didn’t find that damage. We asked them to show us the process of checking the room and evidences of us having provoked the damage. We told them that if they could show us the check list or a copy of the damage list for the room evidencing that this damage wasn’t there prior to our arrival, we were happy to pay. They disgracefully refused to. Additionally nothing special in this hotel to justify the price and extremely loud in the night. My boyfriend gave me this staying as a present, one relaxing night before taking the boat. They ruined our time.

Dear manager:
My boyfriend made you notice that the damage on the pouf was the same shape of a pen, and a child could have done it, playing with it. He was recalling the story that your colleague shared just a few minutes before, apparently you had some issues with a family with children in one of your rooms before our arrival. I understand now you probably didn’t get the meaning of what he was saying.
Anyway the lady at the front desk shared with us that asking for a credit card to ensure possible damages was a recent thing. Now that damage has been payed by us.

And the reason why I didn’t join you and my boyfriend in checking the damage is that I was exhausted after the all conversation and I let him doing it.

To add to my review I’d say the personnel of the hotel struggles in understanding English, so it’s extremely difficult to have a conversation like the one we had to have. They didn’t understand our reasons, or preferred not to listen to them.

The airconditioner couldn't be sett below 20 degree Celsius. The shower has leakage and every time we had a shower, there was many liter of water in the bathroom and we had to clean it up. ( discussing).
The internet connection is very poor.
Room service forgot to supply shower gel or toilet paper. Cleaning was superficial.
Staff at the reception were very nice, polite and helpful.
The hotel is near the beach and quite central.
We could hear people in nabour room, vacuum cleaning, closing the door etc.
This hotel is not worth the money.