Turquoise Hotel

I visit hotels in Jordan frequently and for a 4 star rated hotel, this was the worst experience I have ever had. I travelled with 2 of my male co-workers as part of a tour group. Upon my arrival the reception proceeded to tell my co-workers how they are not to go to my room and I must stay out of theirs. He did this in Arabic thinking that I would not understand. He also did this in front of all the other guests from the tour group. I have never been so humiliated in my life. Just because I am a woman traveling with male co-workers. If this is the rules of the hotel I am sure there is a way of pointing this out without humiliating the woman in question. You do not know me and have no right to judge a person or make assumptions. Even though they apologized, the damage was done. I then proceeded to my room. I was one person and was put in a room with 4 beds with hardly any walking space. The room was so dirty that I could not use the fridge or see clearly out the window. 2 Of the beds were not made and the 4th bed did not even have a mattress and there was no towels. The manager was very eager to resolve this and got someone in to clean the room. I however asked if they could move me and I was even willing to pay extra but this did not happen. Upon my return to the room the room was cleaner (except the windows). Later that evening I realized that the room had no remote for the Aircon, it had no safe for my personal belongings and I could not take a shower because there was no holder for the shower nozzle. I had to hold it myself with my hand. I am sorry to say that this was not just one problem but the complete experience was a disgrace. I will not recommend this hotel not as a 4 star rated hotel.

No welcome on our arrival instead an ongoing fight with other clients, long waiting time to get the key card to the wrong room, very confused staff that brought us to the right room, which wasn’t cleaned perfectly (dirty towels some hair on the bed) and the gym turning out to be 2 machines, spa turning out to be a children’s playground. Wifi obviously not working. Not much did go well.