IMPERIAL Hotel & Restaurant in Vilnius

Disappointing Experience for a 5-Star Hotel

This is one of the few 5-star hotels in Vilnius, located in the heart of the Old Town, and designed in a classic style. Unfortunately, our experience didn’t meet the expectations of a true 5-star stay.

The hotel doesn’t have its own parking, and guests are offered a paid parking option about 5 minutes away on foot. We stayed in a Superior Deluxe room, which came with a lovely view of a wall—makes you wonder what the view is like from standard rooms.

The bathroom greeted us with a strong sewage smell, and although it has a TV, there are no instructions on how to use it. Adjusting the room temperature felt like we needed a degree in HVAC engineering, as the controls were overly complex.

In the main room, the TV didn’t work, and only later did we discover it had been unplugged, with the socket placed behind the TV and out of reach.

The so-called “Champagne breakfast” was okay but minimal—no omelets or fried eggs, and instead of champagne, there was sparkling wine, the kind you’d expect at many 4-star hotels.

In the morning, we visited the SPA area, which is small and underwhelming. The jacuzzi water was cool, and the shower had only cold water. Not even a bottle of water or a dispenser was available in the wellness area.

For a hotel with 5 stars, you’d expect attention to detail at every level, but many 4-star hotels in Vilnius are better thought out and more comfortable. Overall, quite disappointing for the category and price.

Nice hotel in the old town. Rooms nice but you can feel the touch of time on them. Needs updating.