Berjaya Waterfront Hotel in Johor

Check in and check out done without any hassle. Room condition is good. Scenery adds points to this hotel

Carpark to hotel lobby is quite far. Hotel guest parking is at level 6C. The view is good.

Location is ok but room cleaning is not comfortable,maybe hotel no upgrading do renovations,so look too old
But the service is good

Service: From the time we checked in to when we checked out, the service we received from different staff members was professional, polite and personable.

Our room (942) was spacious, adequately clean, had comfortable beds, a big bathroom and a partial view of the sea, amongst others. It was lovely to have been able to sit by the window with a drink and take in the view while being grateful for the lovely room assigned to us. :)

Breakfast: A self-service chicken noodle station was an interesting feature. Although it was self-service, the kind staff at the egg station went out of his way, literally and figuratively, to make me a bowl of yummy noods as soon as he discerned a culinary disaster was in the making courtesy of yours truly!

That gesture of kindness, and many others from the rest, made this stay memorable and filled my heart with fondness for this place.

BWH will not be a place I'd go to for a time of mall crawls, cafe hopping or even choice eateries. However, it's a place I'd return to for quiet rest, friendly and kind service that uplifts my soul, and maybe to flex my culinary inadequacies. Just changed my mind - I'll leave the culinary portions to the professionals instead.

Oh, and do not miss out on the Healing Garden on the 7th floor. It's a lovingly and thoughtfully tendered private garden - one that will put a smile on your face regardless of your age. This is the first time I've been to a pool area that you'd enter after passing caged chickens, rabbits, birds and a garden that grows herbs, fruits, vegetables and flowering plants! ❤️ If you get to meet the brains behind this Eden, Mr Subra, do stop and have a chat with him. You'll be glad you did so. Fun fact - Mr Subra had named most, if not all, of the animals in his garden. Probably even named the arowana on the 5th floor!

There you have it - Berjaya Waterfront Hotel - a place of kindness, healing and rest.

Service is good and polite but the hotel look like very old, should be need to do renovation to attract more visitors

The hotel was not that new and there aircon leakage found in the next morning after the whole night open air conditional.next, the furniture was look old and not that safe outlook.

Been with this hotel 3 times already. This so far is not the best experience. I ask for a non-smoking room but the toilet has a really strong cigarette smell. The lifts also were defective (July 26-27) but they opted not to assign any personnel to assist the guests to help. The lifts reset every time they open. It loses the floor you pressed so you will just go up and down without reaching your destination. No signage no anything. So you need to figure it out for yourself. The toilet badly needs renovation but the power sockets are the most I like here because they have universal sockets so you don't have to worry you forgot your adapter. Breakfast Is too average, they need to be creative. Coffee & cakes are good as well as the peanuts in the Nasi Lemak section.

Date of stay: 25 June
Room number: 1516

Pros:
- lovely service especially from security. Very smiley, greeting you etc..
- huge room
- decent breakfast
- comfy bed
- lovely sea view

Cons
- rooms are very dated through functional
- hot water not really hot.
- room amenities very basic.
- pool was closed for maintenance
- there is complementary parking but carpark a distance away from hotel building itself
- the hotel is located within a duty free zone so when driving out, will be subjected to security checks, which is a bit of a hassle
- many night clubs in the vicinity of the hotel so noise and the crowd may be a problem. May not be the most suitable hotel to stay with children though never felt unsafe