Vannasut Hotel and Spa

I booked in here for 3 nights during my birthday trip to KTM for, what I had hoped, a spiritual getaway. The rooms/hotel are average, the location is close to the Stupa. HOWEVER, the managers & owner are the most unprofessional, immature, shocking people I've met in a very long time. My second night I was on the roof top bar (called, ironically, Chill Bar). I was traveling alone and sitting a table or two away from four men who began to mock, laugh & degrade me - both in English & Nepali. I just had an accident so my nose was slightly bent, which they pointed out loudly, laughing at me. Unbeknown to them, this was my 15th trip & I can understand a decent amount of Hindi/Nepali. I turned around to ask what the issue was - if I had done something to upset them. Immediately the manager Ram came running over profusely apologizing & completely embarrassed, realizing I knew they were talking about me & being disrespectful. Turns out two of the four men were the manager (Ram) and Nepali owner (Booz). Their verbal abuse, disrespect remarks regarding my skin color & orientation left me in shock. I left the bar & checked out the following day. Note that I had already spent a significant amount at the hotel to this point. In the decades of traveling around the world, I've never, ever, ever been treated so poorly as a customer. Ive asked for an apology - to no reply of course. Zero concession, zero apology, and completely ruined my birthday, along with my spiritual getaway. Beware - these people aren't nice. They were only embarrassed they were caught & I understood them. These people represent the worst of the worst in the country and certainly aren't the majority. Still, their actions are completely inexcusable.

Too much noise, couldn’t sleep due to noise outside the room. No staff available during night to take some action to reduce noise. Booked Heritage room, only thing we could see was another building from window.