Salalah Rotana Resort in Salalah

Our stay at Salalah Rotana Resort was a complete disaster and one of the worst hotel experiences we have ever had.
My wife broke her leg only about 10 meters from the hotel, on the beach, during an activity that the hotel actively promotes and markets to guests. Despite this happening essentially on their premises and through an activity they advertise, the hotel management refused to take any responsibility whatsoever. They offered no help, no compensation, no support of any kind. Not even basic human concern. Their attitude was cold, careless, and extremely unprofessional.
The management’s behavior was shocking. Instead of helping us in a serious emergency situation, they treated us like an inconvenience.
On top of this, the rooms were dirty, with insects, old and rotten furniture, and very poor maintenance. This is absolutely not the standard one would expect from a resort that claims to be high-end.
The hotel is also overpriced for no reason. You pay premium prices but receive low-quality service, poor facilities, and zero accountability.
To summarize:
No concern for guest safety
Extremely poor and heartless management
Dirty rooms with insects
Old, worn-out and rotten furniture
Completely overpriced
We will never return and strongly advise others to stay somewhere else.