Novotel Gdansk Centrum

Hotel is located close to old town of Gdańsk. The room was a bit stale. The soundproof was fair, we could hear tv in the neighbor room. The air condition was not working for cooling. Overall, it was rather good for short stay.

Good location, good service (for the most part) A bit unclean.

Poorly cleaned room uppon checking in to our room but good cleaning during our stay. Good service at reception, when we complained we quickly got a new room, it was still dirty though so got the cheats exchanged, everything fixed within the hour. Would have given 4/5 stars but the treatment we recived the last day was horrible and therefore 3/5 stars.

Poorly cleaned bedsheets, complained, recived a new room, the bed sheets were still dirty, they offered to change them which they did. And finally they were clean. For our troubles we recived a giftcard for 2 free drinks to be used during our stay.

Information on google about bar opening times is not up to date so they close at 23:00 and not 00:00. Therefore we asked for drinks the last day before leaving, asked for wine which it said was included on the card, but the woman at the bar had to ask 2 other staff members before we could get anything, They looked at us unkindly and talked to us in a rude tone. When we finally got what we asked for she asked only if we wanted red or white wine without asking which one we wanted or letting us choose anything else. We asked for one of each. After later looking at the wine we recived we found out that the red wine was very cheap and the white wine tasted horrible.

We did not get any water or asked if we liked our wine, just poored up the cheapest one straight away without asking anything more and walked away.. Kept stairing at us unfriendly while we were at the bar.
Left feeling horrible! We were happy to come back and stay here again untill that very rude and horrible experience.... photos were not "allowed" so posting again without check tripadvisor for photos.