Krabi Tipa Resort - SHA EXTRA PLUS

Good location and nice pool, hence the two stars. Unfortunately the hotel is run by a bunch of amateurs.

1) The bathroom sink tap only runs cold water. For my husband to shave we had to boil water in the kettle and fill up the sink with kettle water. For me to wash face before bed, I had to stand in the shower using the hot water while trying to avoid getting clothes wet.

2) The so called pool towels looked like strips cut from bedsheets, so thin, narrow and covered in yellow stains. I have never seen anything like it.

3) The cord of the bedside lamp was too short to reach the plug behind the bed, as a result no lights by the bed. No other master switch either, we had to get up and turn all lights off before going to bed.

4) The air-con was unbelievably loud it was like sleeping next to a jet engine. On the second night, we opted to leave the window open risking mosquitoes instead of hearing the constant roaring noises.

5) Housekeeping was not done at 3pm and we ended up calling the reception. When they finally showed up, it was done in five minutes. In their haste, they forgot to replenish the bathroom supplies, again we had to ring reception for toilet paper roll the next morning.

The stay hasn't been as relaxing as we hoped for, can't wait to check out and more on to a better resort.

We woke up in our room covered in water, all of our clothes were wet, the bed was saturated, my hair was wet and there was a very strong smell of damp and mould. We told the manager who told us we were lying and moved us to another room which had the same issue of damp. We were told by the manager “what do you want to do just fly home?” And further accused of lying even though my partners clothes were completely soaked. We moved rooms for a third time and at this stage we were getting agitated that we had been accused of lying and no other compensation was given for sleeping in mouldy conditions. This ordeal lasted three days. We had to get all of our clothes professionally washed and dried as nothing would dry in our room. We visited other hotels in the area before deciding to book a flight out of Krabi as this experience ruined our whole holiday here. The other hotels in the area were a lot nicer and no damp issues or damp smell in any of the rooms. We paid upfront at the start of our stay for three weeks accommodation and little did we know even sleeping in MOULD didn’t warrant a full refund. What’s more shocking was the managers behaviour towards us. She ignored us for a full 24 hours and left us sitting in the lobby for 10 hours refusing to let us speak to the owner of the hotel. Without compensation we could not move hotels and we could not get a refund from anyone else but the manager so being ignored for days meant that our refund amount kept getting smaller and smaller as they only offered to refund us 5 out of 21 days. The manager also was going to make the STAFF pay us for a night in compensation which we obviously did not accept. My partner had to walk around the hotel for hours looking for the manager as we just needed a refund of any amount at this point and leave but we couldn’t leave until we got her signature and documentation. She ignored calls from booking.com, refused to talk to us and spoke in Thai to the owner of the hotel calling us liars amongst other things, which we understood and have translated the conversation. This is THE MOST unprofessionally run hotel I have ever visited in my life. We got a 5 day refund when the manager finally agreed to meet with us which in our opinion is not enough for the amount we paid and the level of disrespect we encountered. Absolutely atrocious behaviour from the manager. Please avoid here at all costs!